NVW-MR4KVDB - MaxRanger4K™ Video Doorbell
Welcome to our NVW-MR4KVDB - MaxRanger4K™ Video Doorbell resource hub! Whether you’re just starting or have been using it for a while, we’re here to help you get the most out of it. We’ve put together all the essential resources you might need, all in one place.
Feel free to explore each section below to find what you need. And if you have any questions, don’t hesitate to reach out to our support team. Let’s dive in!
Quick reminder! An add-on camera must be connected to a compatible recorder to be viewed on a phone or computer. Refer to this Camera Compatibility Chart to check the compatible recorder for this camera.
NOTE: Visit swann.com to check the specifications and deals available (make sure to choose the right country).
Check out the Product Specification Sheet article if you want to compare specifications of the same product line side-by-side.
Specs
Guides
- English
- Spanish (Español)
Basics
Installation and Initial Set Up
Firmware Update Guide
Fixes
Connectivity Issues
Power and Charging Problems
Video and Audio Issues
Notification and Alert Issues
Compatibility and Setup Issues
FAQs
Setup and Installation
Basic Operation
Device Features
- Built-In vs Removable Batteries: How to Power Your Security Device
- Can Solar Panel Be Used for Battery-powered Cameras
- Can the MaxRanger™ Camera Charge While OFF
- How Does a Thermal-sensing Camera Detects Motion
- How to Maximize Battery Life on MaxRanger4K™ Camera
- How to Set Up the Deterrent Feature on Your Recorder
- What resolutions will the MaxRanger™ cameras record video at?
- What Type of Detection Method is Used By the Device
- Why Are the Deterrent Light, Siren, and SwannForce Disabled on My Recorder?
- Why Battery-powered Add-on Cameras Stop Streaming to TV or Monitor
Connectivity and Remote Streaming
Firmware and Software Updates
Warranty
- After Troubleshooting, When Will I Receive the Replacement
- Can I Claim Warranty Without Official Receipt
- Do You Provide Out-of-Warranty Repairs
- Frequently-asked questions about Warranty, Repair/Replacement and Returns
- How to Check If Your Product Is Still Under Warranty
- I just purchased a product but one of the components / accessories is missing.
- I Purchased Extended Warranty from the Retailer. Can I Get A Replacement
- I received my product from Swann Store but changed my mind. How do I return it?
- I received my replacement, but I am still getting the same issue. Can you replace it again?
- I shipped my unit with the RA form. Will I receive a brand new, upgraded, or repaired unit?
- If you wish to report a hardware fault and are seeking repair or replacement
- The store will not give me a refund. How can I get one?
General Information
- Are all Swann cameras compatible with any Swann recorder?
- Can the Camera Detect Motion Through A Window or Pane of Glass
- Can the Camera See Through the Glass At Night
- Can the MaxRanger™ Cameras Charge with Any USB-C Charger
- Can the MaxRanger™ Power Hub connect to other Swann products such as AllSecure cameras?
- How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware
- How to Unzip Files and Folders
- Infrared LED's - Why can I see red?
- Is the MaxRanger™ compatible with "Hey Google" (formerly known as Google Assistant) or Alexa?
- Preventing Insects from Triggering Your Security Cameras
- Quick Guide: Where to Get the Model Number of a Swann Product
- S/No or serial number
- Understanding Motion Blur and How to Manage It
- What devices are compatible with my Solar Panel?
- What is an IR-cut Filter
- What is N3960?
- What Other Additional Tools Can I Use to Fully Utilize My MaxRanger4K™
- What power adapter should I use?
- What Type of Security System Should You Buy?
- Why Do Battery-powered Cameras Lose Charge Over Time
- Why Do I See Light Edges or Glows in Pictures at Night
- Why Is My Camera Image Cloudy or Blurry at Night or Early Morning
- Why is the license plate blurry in the camera's live view or recording?
- Why You Should Recharge Your Battery Before It Hits 0%