Camera Goes Offline While Pairing – What to Do

Tags: camera offline during pairing, pairing process failure, camera connectivity issues, microSD card removal, weak Wi-Fi signal, Wi-Fi password verification, factory reset camera, troubleshooting pairing issues, camera near router, 2.4 GHz Wi-Fi connection, physical obstructions, signal interference, camera setup problems, device association failed, camera registration issues, network troubleshooting, camera firmware update, reset camera settings, re-pairing camera, camera network configuration

Answer: Remove the included microSD card, then repeat the pairing process.

Weak Wi-Fi signals due to distance or physical obstructions can cause connectivity issues; however, if you pair the device while near the router, another possible factor is an incorrect Wi-Fi password.

Basic Troubleshooting

The basic troubleshooting are:

1. When pairing the camera, do it near your router to eliminate weak signals.
2. Connect your phone to your 2.4 GHz Wi-Fi.
3. Make sure to enter the correct Wi-Fi password.
4. If all else fails, factory reset the camera and repeat the pairing process.

This usually resolves the issue; however, according to some users who had this issue on their Xtreem4K™ and SwannBuddy4K™, it appears their issue was resolved when they removed the microSD card; located where the SET and RST buttons are.

What to Do Next

Submit a report here if you have all the requirements below checked out, and explain the issue you are having:

The unit was brought brand new from a valid seller.
You still have the receipt.
The microSD card in question came with the unit.