How to Get Rich Notification in Swann Security App
NVW-650, NVW-800, NVW-MR4K, SWIFI-4KPTBC, SWIFI-SE2KBC, SWIFI-4KXTRMECO, SWIFI-SEVDBC, SWIFI-SE2KPT, SWIFI-SE2KIC, SWIFI-4KBUDDY, SWIFI-4KXTRM, SWIFI-4KFLOCAM, SWIFI-COREPRO, SWIFI-CORECAM, SWIFI-2KOCAM, SWIFI-2KICAM, SWIFI-FOURTIFY, SWIFI-BUDDY, SWIFI-XTRCM, SWIFI-CAM, SWIFI-PTCAM2, SWIFI-FLOCAM2, SWIFI-TRACKCM, SWIFI-SPOTCAM, SWIFI-ALERTCAM, SWIFI-SLMFLC, WHD-FLOCAM, WHD-OUTCAM, WHD-INDCAM
Tags: rich notifications, Swann Security app, Secure+ Plan, motion detection, push notifications, thumbnail alerts, mode settings, sensitivity adjustment, device notifications, mobile alerts, battery optimization, Motorola devices, battery saver mode, Android push notifications, iOS push notifications, wireless security devices, powered Wi-Fi devices, quick identification alerts, notification troubleshooting, app settings
Answer: Your Swann Security account must have:
- A Secure+ Plan
- A Wireless or powered Wi-Fi device, and
- Push notification must be enabled
Rich notifications are notifications or alerts to your mobile device with a thumbnail image attached for quick and easy identification. You can quickly discern what’s happening and what action you want to take with an image attached.
How to Receive Rich Notification
- Motion detection enabled - Check the Mode setting in Swann Security app and ensure that the sensitivity is not OFF and that it can detect movements. This article can help: How to Set Up Modes in Swann Security App
- Push notification per device must be enabled - Modes also handles the push notification setting on each device. Make sure it is checked.
- Push notification setting on your phone must be enabled - This varies depending on your phone model, but we have some articles that may help: How to Set Up Push Notifications in Your Swann Security
Disable Battery Optimization
We have received reports that some Motorola device's push notifications are not working properly due to their Battery Optimization being turned on, and disabling it seems to resolve the issue. If this is also happening on your device, try to look for a similar setting that you can disable, then observe.
How to disable Battery Optimization in Motorola:
- Go to your smartphone's Settings
- Tap "Battery"
- Tap on the menu in the top right corner
- Tap "Battery optimization"
- Tap "Not optimized"
- Tap "All Apps"
- Find Swann Security on this list and tap on "Don’t Optimize".
- Go back to your phone settings*
- Select "Battery"*
- Turn Battery Saver Mode off*
NOTE: When your Motorola reaches a low level of battery (15% by default, though you can customize it), the battery saver mode automatically starts and ignores the battery optimization setting you've chosen previously, so steps 8, 9, and 10 are advisable.