For Recorder Models: DVRx-1590, 1600, 4480, 4480G, 4480V, 4575, 4580G, 4580V, 4680, 4680A, 4685, 4780, 4780V, 4980, 4980V, 5580, 5580G, 5680, 5680RN or NVR-7450, 8580, 8780
Before you start, please ensure that the following criteria are met:
- Your recorder is connected to the modem/router.
- A monitor and mouse must be connected to the recorder.
- A Windows computer/laptop connected to the same network as the recorder.
Once you have everything in place, please follow the instructions below.
Getting the reset code
- Download and install HomeSafe Config Tool
- Open the software and you should see your device on the list. If not, click on Search.
- Take note of the MAC address. If you can't see it, scroll to the right.
Resetting the password
- Get to the login screen on the recorder.
- Click on Forgot Password.
- Enter the MAC address that you took and replace " - " with " : ". It should look like this - BC:51:FE:11:22:33
- Click on OK once done.
- You then need to set your new password. Please follow your Wizard Quick Start Guide.
If this method didn't work for you, fell free to check this article instead: