For Recorder Models: DVRx-1590, 1600, 4480, 4480G, 4480V, 4575, 4580G, 4580V, 4680, 4680A, 4685, 4780, 4780V, 4980, 4980V, 5580, 5580G, 5680, 5680RN or NVR-7450, 8580, 8780

Before you start, please ensure that the following criteria are met:

1. Your recorder is connected to the modem/router.
2. A monitor and mouse must be connected to the recorder.
3. A Windows computer/laptop connected to the same network as the recorder.

Once you have everything in place, please follow the instructions below.

Getting the reset code

1. Download and install HomeSafe Config Tool
2. Open the software and you should see your device on the list. If not, click on Search.
3. Take note of the MAC address. If you can't see it, scroll to the right.
   

Resetting the password

1. Get to the login screen on the recorder.
2. Click on Forgot Password.
3. Enter the MAC address that you took and replace " - " with " : ". It should look like this - BC:51:FE:11:22:33
   
4. Click on OK once done.
5. You then need to set your new password. Please follow your Wizard Quick Start Guide.

If this method didn't work for you, fell free to check this article instead:

HomeSafe View Password Reset