How to Reset the Password of Your Swann Security Account
Please avoid using simple passwords like "admin" or "1234"; these common patterns are the first things hackers test, and using them leaves your personal data and account access vulnerable to instant automated theft.
Forgot your Swann Security app password? Don’t worry, it happens to the best of us. Resetting it is simpler than you might think. In this guide, we'll show you the quick steps to get you back into your account in no time. Let's dive in!
NOTE: If you are trying to reset your Swann Security recorder's password, read this article: How to Reset the Password or Get the Recovery Code of Your Recorder
Things to Prepare
- Double-check if you’re using the latest version of the Swann Security app.
If unsure, re-install the app from Play Store or App Store - Make sure you have the correct (registered) email address.
- Choose Your Phone Type
Check for an email with the:
- Sender useradmin@swannsecurity.com; OR
- Subject Swann Security Forgotten Password
Click the link to set a new password.
NOTE: If you didn't receive an email, please visit Why You’re Not Receiving the Password Reset Email to see possible causes and action you need to take.
If your account has a Secure+ Plan, reach out to Swann Support to get assistance right away.
It will open another tab on your browser to set your new password on both New password and Re-enter new password fields.
Click once done.
Check for an email with the:
- Sender useradmin@swannsecurity.com; OR
- Subject Swann Security Forgotten Password
Click the link to set a new password.
NOTE: If you didn't receive an email, please visit Why You’re Not Receiving the Password Reset Email to see possible causes and action you need to take.
If your account has a Secure+ Plan, reach out to Swann Support to get assistance right away.
It will open another tab on your browser to set your new password on both New password and Re-enter new password fields.
Click once done.
Not Working Right?
Didn’t receive the reset email?
Please carefully follow the instruction below:
- Check your Spam or Junk folder—Sometimes our reset email gets flagged by your email provider.
- Wait at least 10 minutes—Email delivery delays happen occasionally, especially during high-traffic periods.
-
Search your inbox—Find
useradmin@swannsecurity.comORSwann Security Forgotten Password - Confirm the email address entered is correct—Typos happen. Be sure you used the same email address, in lowercase, registered to your Swann account.
If none of the above helped, check the full list of causes why you are not receiving the email.
Reset was successful, but can’t log in?
Please carefully follow the instruction below:
- Uninstall the Swann Security app
- Reboot your phone
- Reinstall the app from the App Store or Play Store to ensure you have the latest app version
- Try logging in again using your new password
An error appeared after submitting my new password
The link may have been expired or was used before.
Make sure to open the most recent email you received for your password reset.
To learn more about the error, visit Error: Failed to commit reset password
Alternate Method That May Help
Some users have reported better results when completing the password reset from a computer:
- Open the password reset email on your desktop or laptop.
- Click the reset link and set your new password from there.
- After saving the new password, log in again via the app.
Why this helps? Some mobile devices have link-handling or browser caching issues that may interrupt the reset process.
Summary & Next Steps
What we’ve covered:
- How to reset your Swann Security password.
- How to troubleshoot missing reset emails.
- What to do if login fails after a reset.
- Alternative solutions using different devices.
If you’ve completed all steps and are still experiencing issues, please contact Swann Support so we can assist you further.