How to Get the Recovery Code Using PC or Mac
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This guide helps you get the Recovery Code (recorder’s MAC address) via the Swann Security software on PC or Mac.
Find Your Model Number
Before anything else, you'll need your recorder’s model number.
Not sure where to find it? → View our guide
Once you have your model number, enter it below: e.g DVR16-5580
Set Up Physical Connection
- Connect the recorder to the router using an Ethernet cable.
- Connect your Windows PC or Mac to the same router.
Choose Your Situation
Get the Recovery Code
Download and install Swann Security on your computer:
- For Windows: Download Swann Security for Windows (v2.15.0)
- For Mac: Download Swann Security for macOS (v2.13.02)
NOTE: For Mac users, visit this article to learn how to install Swann Security program.
Open Swann Security on your computer. When click then
Click below to download Swann Security VMX
Login - Open Swann Security (VMX) and login. The default username and password is admin & admin then click
Add device - choose Add devices manually then click
Search device - click and copy the MAC address that will show above
Recorder Not Visible in Software
Confirm network connection
- Ensure both recorder and computer are on the same router/subnet.
- Check if the Ethernet cable is plugged in.
- If the computer is connected via Wi-Fi, try connecting it to the router hardwired using Ethernet cable.
Refresh device list
- Reboot your router first, then your recorder, and try again.
Temporarily disable firewalls
- Windows Defender/macOS firewall or antivirus may block discovery—Turn them off temporarily, refresh device list, then re-enable.
Summary & Next Steps
- Found MAC → Reset recovery → Created new password
- Network issues resolved? → Recorder now visible
If none of the sections fix the problem:
- Try on a different computer for MAC address retrieval.
- Try other methods of getting the MAC Address or resetting the password.
Once you have the Recovery Code, go to this article to learn how to use it and reset the recorder's password.