Swann Security App: Manuals and Tutorials
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DVR4-4480G, DVR4-4480RN, DVR4-4480V, DVR4-4580G, DVR4-4580RN, DVR4-4580V, DVR4-4680, DVR4-4680RN, DVR4-4685, DVR4-4685RN, DVR4-4780V, DVR4-4980V, DVR4-5580, DVR4-5580G, DVR4-5580RN, DVR4-5680, DVR4-5680RN, DVR8-4480G, DVR8-4480RN, DVR8-4480V, DVR8-4580G, DVR8-4580RN, DVR8-4580V, DVR8-4680, DVR8-4680A, DVR8-4680RN, DVR8-4685, DVR8-4685RN, DVR8-4780V, DVR8-4880RN, DVR8-4980, DVR8-5580, DVR8-5580A, DVR8-5580G, DVR8-5580RN, DVR8-5580RU, DVR8-5680, DVR8-5680A, DVR8-5680RN, DVR8-5680RU, DVR8-5880RU, DVR16-4580G, DVR16-4580RN, DVR16-4580V, DVR16-4680, DVR16-4680A, DVR16-4680RN, DVR16-4680RU, DVR16-4880RU, DVR16-4980, DVR16-5580, DVR16-5580G, DVR16-5580G2, DVR16-5580RU, NVR8-8580, NVR8-8580RN, NVR8-8600RU, NVR8-8780, NVR8-8780RN, NVR16-8580, NVR16-8580RN, NVR16-8600RU, NVR16-8780, NVR16-8780RN, NVW-650, NVW-800, NVW-MR4K, NVW-MR4KSTN, DVR4-4680XN, DVR4-4680XU, DVR4-4685XU, DVR4-5680XN, DVR8-4680X, DVR8-4680XN, DVR8-4680XU, DVR8-4685XU, DVR8-5680X, DVR8-5680XU, NVR8-ADVANX, NVR16-ADVANX, SWIFI-4KPTBC, SWIFI-SESOL2KBC, SWIFI-SE2KBC, SWIFI-4KXTRMECO, SWIFI-SEVDBC, SWIFI-SE2KPT, SWIFI-SE2KIC, SWIFI-4KBUDDY, SWIFI-4KXTRM, SWIFI-4KFLOCAM, SWIFI-COREPRO, SWIFI-CORECAM, SWIFI-2KOCAM, SWIFI-2KICAM, SWIFI-FOURTIFY, SWIFI-BUDDY, SWIFI-XTRCM, SWIFI-CAM, SWIFI-PTCAM2, SWIFI-FLOCAM2, SWIFI-TRACKCM, SWIFI-SPOTCAM, SWIFI-ALERTCAM, SWIFI-SLMFLC, WHD-FLOCAM, WHD-OUTCAM, WHD-INDCAM, SWIFI-MOTION, SWIFI-WDOOR, SWIFI-LEAK, SWIFI-ISIREN, SWIFI-ACTIVEG2A, SWIFI-ACTIVEG2B, SWIFI-MPRSB, SWIFI-MPRST
Swann Security makes it simple to bring all your devices together in one place. Whether you’re using recorders like the MaxRanger4K™ or powerful standalone cameras such as the 4K Pan & Tilt Wireless Security Camera, this platform gives you control, flexibility, and peace of mind.
What you can do in the Swann Security app
What sets the Swann Security app apart is how smoothly it works across Swann’s ecosystem. It’s designed to give you features and control that go beyond what most other platforms can offer.
Easily move between devices
Log in on any phone and pick up right where you left off.
Manage your system with ease
Add or remove devices, update firmware, and adjust settings without hassle.
Stay in charge of your subscription
Add or remove devices from your Secure+ plan or switch plans whenever you need.
Catch every detail
Watch past recordings from your recorder, check cloud storage for your wireless cameras, and save important clips straight to your phone.
See what’s happening live
Stream camera feeds in real time, no matter where you are.
Talk through your cameras
Use the Push to Talk feature on supported devices to chat instantly with whoever’s in view.
Choose Your Phone Type
Guides
- Android App Manual
- Android App Quick Start Guide (for stand-alone cameras)
- Android App Quick Start Guide (for AdvancedX™ NVR)
- iOS App Manual
- iOS App Quick Start Guide (for stand-alone cameras)
- iOS App Quick Start Guide (for AdvancedX™ NVR)
Downloads
- Android
- iOS
Basics
Pairing or Remote Access Guides
Play Back, Export, and Delete Recordings
Notification Set Up
Password Reset
Firmware Update Guide
Other Features Set Up
- How to Change the Camera Layout on Your Swann Security App
- How to Check the Battery Level of Your Stand-alone Battery-powered Camera
- How to Factory Reset a Stand-alone camera
- How to Get Your Swann Security Unique Support Code and Why Do We Need It
- How to Hide Some Cameras in Live View in the Swann Security App
- How to Manually Activate the Deterrent Feature
- How to Set Up Modes in Swann Security App
- How to Turn Off, Turn On, or Reboot Stand-Alone Cameras
- How to Unpair my Device from my Swann Security Account
Fixes
Video and Audio Issues
Storage Problems
Compatibility and Setup Issues
- Error Code: 2021 and P2P-MAC Address Mismatch
- Error: Connection Failed
- Error: Device Association Failed
- Error: Device has been disposed
- Error: Device Setup Failed
- Error: Device Timezone Out of Sync / Time Zone Mismatch
- Error: Failed to verify credentials / Failed to connect to device, retrying
- Error: Swann Security was unable to verify the supplied credentials with the device
- Error: The device you are trying to pair is already registered to another account
- Error: This device is decommissioned
- Error: Unable to connect to the device automatically
- Error: Unable to join the network / Could not pair with device
- Error: Unable to verify connection status
- Error: Unable to verify connectivity
- Swann Security App pairing: Your device ID is not valid
Security and Access Control
- Error code 2002: Device already paired: How do I pair my camera to another phone?
- Error: Failed to commit reset password
- Error: Incorrect email format / The email address you have entered is not valid
- Error: Please use a valid user ID and password combination / Invalid user ID and/or password
- Error: There was a network error / Something went wrong
- Error: User name or password error
- Error: Your account has been locked, please try again after sometime
- How to Change Your Swann Security Account Email
- Swann Security app: Login failed: User account does not exist
Software and Firmware Issues
FAQs
Setup and Installation
Basic Operation
- How to Change the Camera Layout on Your Swann Security App
- How to change the time zone of my SWIFI camera in the Swann Security app?
- How to Check the Battery Level of Your Stand-alone Battery-powered Camera
- How to Delete Individual Recordings from Swann Standalone Cameras (Cloud & microSD)
- How to Disable the Watermark on Your Recorder
- How to Factory Reset a Stand-alone camera
- How to Format Local Storage on Your Swann Standalone Camera
- How to Format the Local Storage of a Swann Security Recorder
- How to Hide Some Cameras in Live View in the Swann Security App
- How to Set Up Schedules for Modes in Swann Security App
- How to Turn Off, Turn On, or Reboot Stand-Alone Cameras
- How to Use Push To Talk (PTT) in Swann Security App
- What is the difference between Reset Settings and Factory Reset in the Swann Security app?
- Where do I find the camera's information such as firmware, manufacturer, state... etc?
Device Features
- Dynamic or Descriptive Notification in Swann Security App
- How to Get Rich Notification in Swann Security App
- How to Set Lights and Siren to Turn On When Motion is Detected
- How to Set Up Push Notifications in Your Swann Security App
- SwannShield: Concierge – How It Works
- SwannShield: Notify Me When – How It Works
- Where Can I Find My Recorder's Cloud Recordings
Connectivity and Remote Streaming
- How many users can be connected to a camera at once?
- How much data does my SWIFI camera use?
- How to Update the Wi-Fi Details of a Stand-alone Camera
- I have set up my camera but in the app, it always says offline
- Swann Security App pairing Wi-Fi cameras: Special characters on WiFi credentials
- When I watch the live stream it doesn't seem to play smoothly and sometimes seems slow?
- Why does my camera disconnect in the Swann Security app?
Account Management
- Fixing Subscription Update Errors
- How to Change the Password of My Swann Security Account
- How to Delete Your Swann Security Account?
- How to Share Your Swann Security Camera Access with Family and Trusted Users
- I Forgot My Swann Security Email Address. What Should I Do
- I forgot the password to my Swann Security account, how do I reset it?
- Swann Security app: Error code 1015
- Why You’re Not Receiving the Password Reset Email
Firmware and Software Updates
Have encountered an error message on the app? Search the error message here in Support Center to find the correct article.
Can't find the right article?
- Take a screenshot of the error or screen recording to demonstrate how it happens.
- Click Submit Feedback below.
- Upload the screenshot or screen recording and provide more information about it (e.g. Swann model number, app version, phone model, and phone's OS version.
We will create an article as soon as we have replicated the error.