PRO-4KDOME / PRO-4KMSD - 4K Ultra HD Thermal Sensing Dome Security Camera
Welcome to our PRO-4KDOME / PRO-4KMSD - 4K Ultra HD Thermal Sensing Dome Security Camera resource hub! Whether you’re just starting or have been using it for a while, we’re here to help you get the most out of it. We’ve put together all the essential resources you might need, all in one place.
Feel free to explore each section below to find what you need. And if you have any questions, don’t hesitate to reach out to our support team. Let’s dive in!
Quick reminder! An add-on camera must be connected to a compatible recorder to be viewed on a phone or computer. Refer to this Camera Compatibility Chart to check the compatible recorder for this camera.
NOTE: Visit swann.com to check the specifications and deals available (make sure to choose the right country).
Check out the Product Specification Sheet article if you want to compare specifications of the same product line side-by-side.
Video Tutorials
Select a video you want to watchTroubleshooting Guides
- How to Fix Dark Image During Night
- How to Swap BNC Connectors to Video Input to Confirm Video Loss
- Possible Causes of Poor Night Vision
- Troubleshoot: Moisture or Condensation on the Camera Lens
- Troubleshooting Static or Fuzzy Lines on the Camera Feed
- Video Loss Troubleshooting for DVRs (camera stopped working)
- Video Loss Troubleshooting for DVRs (first time setup)
- Why Is My Camera Feed Turning Black and White
- Why Is My Camera Feed Turning Pink or Purple (Discolouration)
FAQs
- Camera Location Tips
- Can Add-on Cameras Be Connected Straight to a TV or Monitor or Paired to An App
- Can You Send A Field Technician or Professional Installer
- Connecting your DVR, Cameras, BNC or Coaxial cables, and Power Adapter (PSU)
- Extended cables - power requirements for PRO cameras
- What Cameras are Compatible with the SOACC-POLEMT Pole Mount
- Will any BNC cable work on my DVR cameras?
- After Troubleshooting, When Will I Receive the Replacement
- Can I Claim Warranty Without Official Receipt
- Do You Provide Out-of-Warranty Repairs
- Frequently-asked questions about Warranty, Repair/Replacement and Returns
- How to Check If Your Product Is Still Under Warranty
- I just purchased a product but one of the components / accessories is missing.
- I Purchased Extended Warranty from the Retailer. Can I Get A Replacement
- I received my product from Swann Store but changed my mind. How do I return it?
- I received my replacement, but I am still getting the same issue. Can you replace it again?
- I shipped my unit with the RA form. Will I receive a brand new, upgraded, or repaired unit?
- If you wish to report a hardware fault and are seeking repair or replacement
- The store will not give me a refund. How can I get one?
- Are all Swann cameras compatible with any Swann recorder?
- Can the Camera Detect Motion Through A Window or Pane of Glass
- Can the Camera See Through the Glass At Night
- Different BNC colors
- How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware
- Infrared LED's - Why can I see red?
- Preventing Insects from Triggering Your Security Cameras
- Quick Guide: Where to Get the Model Number of a Swann Product
- S/No or serial number
- Understanding Motion Blur and How to Manage It
- What is an IR-cut Filter
- What is N3960?
- What power adapter should I use?
- What Type of Security System Should You Buy?
- Why Do I See Light Edges or Glows in Pictures at Night
- Why Is My Camera Image Cloudy or Blurry at Night or Early Morning
- Why is the license plate blurry in the camera's live view or recording?