How to access the DVR or NVR using HomeSafe View app using Online Device?

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Installing HomeSafe View app

1. To download the app, go to your Playstore or App store and search for HomeSafe View.
   1. If for some reason you can’t search it, go to http://www.swann.com/us/apps
   2. Look for the HomeSafe View, then tap ‘For Android Devices’ or ‘For iOS devices’
2. Open HomeSafe View once installation is done.

 

Changing stream settings

For smooth live streaming, it is highly suggested to use MobileStream or Substream when playing the videos. We will also need to set the mobilestream's or substream’s bitrate to its lowest for the unit not to consume too much bandwidth.

MobileStream

1. Go to MENU then proceed to RECORD > MobileStream.
   • If there is no MobileStream on your unit, please click HERE instead.
     
2. Choose a channel on Channel.
3. Set the Bitrate to its lowest possible bitrate.
   NOTE: lowest bitrate varies depending on the DVR or NVR.
4. Click on Save to save the settings.
5. Re-do the steps for other channels then proceed HERE.

 

Substream

1. Go to MENU then proceed to RECORD > Substream.
   
2. Choose a channel on Channel.
3. Set the Bitrate to its lowest possible bitrate.
   NOTE: lowest bitrate varies depending on the DVR or NVR.
4. At the bottom, make sure it shows Copy CH1 To All for us to copy the settings of channel 1 to all channels. Click on Copy.
5. Click on Save to save the settings then proceed HERE.

 

Getting network information

1. Access the MENU and go to NETWORK > Network.
   
2. Make sure that it is on DHCP.
   1. If it is not, choose DHCP then click on Save.
3. Check what the Client Port is. By default, it is 09000.
4. Now go to SYSTEM > Info. You can write the P2P ID to have your own copy in case you’re away from the unit.
   

Testing internet connection on the phone

1. In case you skipped installing HomeSafe View app because you already have the app, we need to make sure that there is still internet connection on the phone.
2. To do so, best if you can stream online videos like YouTube just to check your connectivity.

 

Adding the device and viewing it on the app

1. Tap the 3-bar icon located at the upper left corner of your screen.
   
2. Tap on Device List.
   
3. Tap the + icon to add a device which is at the upper right corner then choose Online Device.
   
4. Your recorder will be detected, tap to select.
   
5. At this point, you just need to put your recorder's password. You can still change the Device Name to anything that you like. Once you’re done, tap on Save at the upper right.
   
6. It will show a message from Connecting… to Connected, wait for a few seconds, and Live view will automatically show and load the first 4 cameras.

If it shows a different error message, try rebooting your DVR or NVR and router or modem.

Close the app then open it again.

NOTE: To learn more about using the app, download a copy of the HomeSafe View Quickstart Guide. You can download the file at the very bottom part of the page.