Swann Tech Support will sometimes require the exact product model, P2P or UID, MAC address or commonly known as ID, and Serial Number (S/N) of your device in order to proceed with the troubleshooting or processing of your request (e.g. change ownership of a device).

Different products listed below have different ways of finding this information. Click on the tab for your device type and follow the guide.

• Recorders - such as DVRs, NVRs, and NVW800 / AllSecure650 (also known as wireless NVR)
• Security Cameras for your recorder - needs a recorder to operate for capturing footages
• Battery/Wireless (IP) Cameras - a standalone camera and no recorder required
• Security Sensors - such as Door Alert, Motion Alert, Siren, and Leak Alert Sensor

Recorders

Product Model and Serial Number (S/N) on Sticker

For recorders, the Product Model and Serial Number (S/N) are indicated on the sticker underneath unit or on the back for NVW and AllSecure devices. The code usually starts with DVR, NVR, NVW or sometimes SW / SR followed by a 'dash' or 'hyphen' and a series of numbers.   

P2P or UID on Sticker

The P2P or UID together with the QR code is indicated on the sticker on top or back of the recorder.   

Product Model, Firmware version, P2P or UID, and MAC address via System Console

The Product Model, Software/Firmware (FW) version, P2P or UID and MAC address of your recorder can be found in the Information tab of your recorder's console menu. Login to your recorder and navigate to Setup > System > Information tab. 

Product Model, P2P or UID, and MAC address via Swann Security App

The Product Model, Software/Firmware (FW) version, P2P or UID, and MAC address of your recorder can also be found on the Swann Security app if your device is linked to your account. On the mobile app, open the Devices tab (bottom right corner) > Name of your Device > About Device.

Kit Code on the Packaging

Alternatively, you can provide us the kit code of your Swann device from the retail box.

Security Cameras

Product Model on Sticker

For security cameras, the Product Model is indicated on the sticker around the camera casing. The code usually starts with PRO or NHD followed by a 'dash' or 'hyphen' and a series of numbers.

Product Model and Firmware version via System Console - for NVR recorders

The Product Model and Software/Firmware (FW) version of your NHD series security camera can be found in the IP Channel tab of your recorder's console menu. Login to your recorder and navigate to Setup > Display > IP Channel tab.

Product Model and Firmware (FW) version via System Console - for NVW and AllSecure650 recorders

The Product Model and Software/FW version of your NVW series security camera can be found in the IP Channel tab of your recorder's console menu. Login to your recorder and navigate to Setup > Camera > Wireless Camera tab. ^*Please note that the Device Type is on the last tab of this window.

Kit Code on the Packaging

Alternatively, you can provide us the kit code of your Swann device from the retail box.

Wireless Cameras

Product Model, MAC address or ID, and Serial Number (S/N) on Sticker

For Battery/Wireless (IP) cameras, the Product Model is indicated on the sticker or printed around the camera body or underneath the unit. The code usually starts with SWIFI, SWWHD, or SWAD.

Product Model, Firmware version, P2P or UID, and MAC address via Swann Security App

The Product Model, Software/Firmware (FW) version, P2P or UID, and MAC address of your Battery/Wireless (IP) camera can be found on the Swann Security app. On the mobile app, open the Devices tab (bottom right corner) > Name of your Device > About Device.

Kit Code on the Packaging

Alternatively, you can provide us the kit code of your Swann device from the retail box.

Sensors

Product Model on Sticker

For sensors, the Product Model is indicated on the sticker or printed around the body or underneath the unit. The code usually starts with SWIFI.

Firmware and MAC address via Swann Security App

The Software/Firmware (FW) version and MAC address of your sensor can be found on the Swann Security app. On the mobile app, open the Devices tab (bottom right corner) > Name of your Device > About Device.

Kit Code on the Packaging

Alternatively, you can provide us the kit code of your Swann device from the retail box.