SWIFI-4KPTBC - 4K Pan & Tilt Wireless Security Camera
Welcome to our SWIFI-4KPTBC - 4K Pan & Tilt Wireless Security Camera resource hub! Whether you’re just starting or have been using it for a while, we’re here to help you get the most out of it. We’ve put together all the essential resources you might need, all in one place.
Feel free to explore each section below to find what you need. And if you have any questions, don’t hesitate to reach out to our support team. Let’s dive in!
NOTE: Visit swann.com to check the specifications and deals available (make sure to choose the right country).
Check out the Product Specification Sheet article if you want to compare specifications of the same product line side-by-side.
Specs
Apps
- Android
- iOS
Basics
Pairing or Remote Access Guides
Play Back, Export, and Delete Recordings
Notification Set Up
Password Reset
Firmware Update Guide
Other Features Set Up
- How to Change the Camera Layout on Your Swann Security App
- How to Check the Battery Level of Your Stand-alone Battery-powered Camera
- How to Factory Reset a Stand-alone camera
- How to Get Your Swann Security Unique Support Code and Why Do We Need It
- How to Hide Some Cameras in Live View in the Swann Security App
- How to Set Up Modes in Swann Security App
- How to Turn Off, Turn On, or Reboot Stand-Alone Cameras
- How to Unpair my Device from my Swann Security Account
- Pause Mode in Swann Security App
Fixes
Connectivity Issues
Power and Charging Problems
Video and Audio Issues
- How to Fix Dark Image During Night
- Possible Causes of Poor Night Vision
- Troubleshoot: Moisture or Condensation on the Camera Lens
- Troubleshooting Static or Fuzzy Lines on the Camera Feed
- Why Is My Camera Feed Turning Black and White
- Why Is My Camera Feed Turning Pink or Purple (Discolouration)
- Wi-Fi camera Live View is upside down
Storage Problems
Notification and Alert Issues
Compatibility and Setup Issues
- Error Code: 2021 and P2P-MAC Address Mismatch
- Error: Device Setup Failed
- Error: Device Timezone Out of Sync / Time Zone Mismatch
- Error: This device is decommissioned
- Error: The device you are trying to pair is already registered to another account
- Swann Security App pairing error for SWIFI camera: Error: Failed to connect to device (Android)
- Swann Security App pairing error for SWIFI camera: Error: Unable to verify connection status (Android)
- Swann Security App pairing error for SWIFI camera: Error: Unable to verify connectivity (Android)
- Swann Security App pairing: Your device ID is not valid
Security and Access Control
- Error code 2002: Device already paired: How do I pair my camera to another phone?
- Error: Please use a valid user ID and password combination
- How to Change Your Swann Security Account Email
- How to stop sharing access to your unit or Swann Security account?
- Swann Security app: Login failed: Incorrect email format
- Swann Security app: Login failed: User account does not exist
FAQs
Setup and Installation
Basic Operation
- Adapting clip for device compatibility
- Can my SWIFI camera record to a DVR / NVR / NVW?
- Does The Camera Still Record Events If Internet is Down or Offline
- How long will the SWIFI camera record?
- How Settings and Surroundings Impact Motion Detection
- How to Change the Camera Layout on Your Swann Security App
- How to change the time zone of my SWIFI camera in the Swann Security app?
- How to Check the Battery Level of Your Stand-alone Battery-powered Camera
- How to Delete Recordings of a Stand-alone Camera in the Swann Security App
- How to Factory Reset a Stand-alone camera
- How to Hide Some Cameras in Live View in the Swann Security App
- How To Optimize Motion Detection
- How to Set Up Schedules for Modes in Swann Security App
- How to Turn Off, Turn On, or Reboot Stand-Alone Cameras
- How to Use Push To Talk (PTT) in Swann Security App
- I see the LED indicator of the device is on or flashing sometimes, what does it mean?
- Swann Security Wi-Fi Cameras: How many days of recordings can I see in the app?
- What happens to the video after the storage days have expired?
- What is the difference between Reset Settings and Factory Reset in the Swann Security app?
- Where do I find the camera's information such as firmware, manufacturer, state... etc?
- Why does my WiFi camera stop recording motion after a minute?
- Why Is There No Option for Continuous Recording?
- Why Your Camera Footage Flickers and How to Fix It
- Wireless Cameras LED Status (Devices that use Swann Security app only)
Device Features
- Built-In vs Removable Batteries: How to Power Your Security Device
- Can Solar Panel Be Used for Battery-powered Cameras
- Do I need to have the spotlight / floodlight always on?
- Dynamic or Descriptive Notification in Swann Security App
- How Does a Thermal-sensing Camera Detects Motion
- How Far Away Can My Camera Detect Movement
- How to Get Rich Notification in Swann Security App
- How to Set Lights and Siren to Turn On When Motion is Detected
- How to Set Up Push Notifications in Your Swann Security App
- Is the internal storage of my SWIFI camera expandable?
- Pause Mode in Swann Security App
- What Type of Detection Method is Used By the Device
Connectivity and Remote Streaming
- Best Internet Connection for Security Cameras: A Complete Guide
- Can a SWIFI camera work without Internet?
- Can I use range extenders to help improve or extend my connection?
- Can I View My Stand-alone Camera on a PC or Mac
- Can Your Wireless System Connect to a Hidden Wi-Fi or SSID
- How do I tell whether my router's WiFi signal is 2.4GHz or 5GHz for pairing a SWIFI camera?
- How far from my Wi-Fi router can I mount my camera?
- How many users can be connected to a camera at once?
- How much data does my SWIFI camera use?
- How to boost your WiFi signal and extend WiFi range
- How to forget 5GHz connection for pairing a SWIFI camera
- How to get the beta app (Android)
- How to test Wi-Fi password for pairing SWIFI cameras
- How to Update the Wi-Fi Details of a Stand-alone Camera
- I have set up my camera but in the app, it always says offline
- Remote App Information and Downloads
- Should I use 2.4GHz or 5GHz Wi-Fi?
- Swann Security App pairing Wi-Fi cameras: Special characters on WiFi credentials
- What is the Optimal Channel Width for Wireless systems?
- What kind of mobile devices and computers can I use for remote viewing?
- What router WiFi frequency band is my SWIFI camera compatible with: 2.4GHz VS 5GHz Frequency?
- What type of Wi-Fi signal can I connect the camera to?
- When I watch the live stream it doesn't seem to play smoothly and sometimes seems slow?
- Which app do I use to connect my smartphone to my Swann system?
- Why does my camera disconnect in the Swann Security app?
- Why Mobile Internet Is Not Recommended for Security Cameras
- Wi-Fi Connectivity Improvement Tips for Swann Products
Account Management
- Fixing Subscription Update Errors
- How to Change the Password of My Swann Security Account
- How to Delete Your Swann Security Account?
- How to Share Your Swann Security Camera Access with Family and Trusted Users
- How to use your Swann Security+ Plan discount code
- I Forgot My Swann Security Email Address. What Should I Do
- I forgot the password to my Swann Security account, how do I reset it?
- Swann Security app: Error code 1015
- Swann Security app: Sign in Failed: Your account has been locked
- Why You’re Not Receiving the Password Reset Email
Firmware and Software Updates
Warranty
- After Troubleshooting, When Will I Receive the Replacement
- Can I Claim Warranty Without Official Receipt
- Do You Provide Out-of-Warranty Repairs
- Frequently-asked questions about Warranty, Repair/Replacement and Returns
- How to Check If Your Product Is Still Under Warranty
- I just purchased a product but one of the components / accessories is missing.
- I Purchased Extended Warranty from the Retailer. Can I Get A Replacement
- I received my product from Swann Store but changed my mind. How do I return it?
- I received my replacement, but I am still getting the same issue. Can you replace it again?
- I shipped my unit with the RA form. Will I receive a brand new, upgraded, or repaired unit?
- If you wish to report a hardware fault and are seeking repair or replacement
- The store will not give me a refund. How can I get one?
General Information
- Are all Swann cameras compatible with any Swann recorder?
- Can a wireless camera be added to a wired system?
- Can the Camera Detect Motion Through A Window or Pane of Glass
- Can the Camera See Through the Glass At Night
- Does my unit have a reset button?
- How Many Days of Recordings Your Stand-alone Camera Can Save
- How to check App Permissions or App Settings?
- How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware
- How to get the Swann Security App version and your phone's operating system version numbers
- How to get your phone's OS version
- How to Get Your Swann Security Unique Support Code and Why Do We Need It
- Infrared LED's - Why can I see red?
- Is it legal for me to record video and audio using the Swann CCTV (in a workplace or business, for example)?
- Preventing Insects from Triggering Your Security Cameras
- Quick Guide: Where to Get the Model Number of a Swann Product
- S/No or serial number
- The Risks of Buying Secondhand Systems—and Why You Should Choose Authorized Sellers
- Understanding Motion Blur and How to Manage It
- Unrecorded/Deleted footage cannot be recovered
- What are the App Permissions in Swann Security for?
- What devices are compatible with my Solar Panel?
- What is an IR-cut Filter
- What is N3960?
- What power adapter should I use?
- What Type of Security System Should You Buy?
- Where to get the Device ID or MAC Address of Swann Security Cameras and Sensors
- Where to get the QR Code for pairing in Swann Security app
- Why Do Battery-powered Cameras Lose Charge Over Time
- Why Do I See Light Edges or Glows in Pictures at Night
- Why Is My Camera Image Cloudy or Blurry at Night or Early Morning
- Why You Should Recharge Your Battery Before It Hits 0%