How to Update a MaxRanger4K™ Add-on Camera or Doorbell
This guide walks you through updating your MaxRanger4K™ add-on camera using the Swann Security app. Keeping your camera firmware up to date ensures optimal performance, bug fixes, and compatibility with the latest features.
Before You Begin:
- Make sure your camera is online and streaming via the app.
- Ensure your phone/tablet has internet access.
- Your camera should be charged and within range of the hub or base station.
- Update your Swann Security app to the latest version via the App Store or Google Play.
Choose What You Need Help With
Not sure where to start? Jump to what fits you best:
1. Step-by-Step Update Process
Choose Your Phone Type
Choose the specific camera from the list. A prompt will appear after a few seconds if an update is available.
Tap
NOTE: If nothing appeared, then your camera already has the latest firmware available
When a camera has a newer firmware available, it will have an "Update" button available.
Tap
A prompt will appear to verify your action.
Tap
This will begin the firmware update process. Wait for the update to complete. It may take several more minutes for the update to finalize and for the camera to start streaming again.
Why this helps? Firmware updates often include security patches and performance improvements. Keeping your camera updated ensures you get the best experience.
2. Troubleshooting If the Update Fails
-
Check the Camera’s Battery — Fully charge the
camera before attempting the update again.
Why this helps? Low battery can cause the update to stop midway. - Move the Camera Closer to the Hub — A stronger connection improves update reliability.
- Restart the Camera and Hub — Power-cycle both devices to clear any connection hiccups.
- Try Updating from a Different Mobile Device — Sometimes, a different phone or tablet can resolve app-specific issues.
- Unpair and Re-pair the Camera — As a last resort, remove the camera from the app and re-add it.
3. Camera Won’t Stream or Connect
- Is your camera streaming? — If not, restart the camera and check Wi-Fi or hub connection.
- Is your camera battery charged? — Low battery can interrupt the update process.
- Is the camera close to the hub? — Being too far can cause signal drops during updates.
✅ Summary & Next Steps
You’ve learned how to update your MaxRanger4K™ camera and troubleshoot common issues. Most updates complete smoothly, especially when the camera is fully charged and near the hub.
If you’re still having trouble, contact Swann Support for personalized assistance
TIP: Regularly check for camera updates—it’s the easiest way to ensure your security system stays reliable and future-ready.