How to Enter the Recovery Code on Your Swann Security Recorder
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If you’re locked out of your Swann Security recorder and need to reset your password, this guide will walk you through how to enter your recovery code — also known as the MAC Address — to regain access.
Before You Start:
- Make sure that the model number of your recorder is listed above.
- You’ll need the MAC Address of your recorder. If you don’t have it yet, follow this guide first to retrieve it.
Step-by-Step Guide
If you haven't set a recipient email address before, that's OK; as long you have the MAC Address with you.
Click
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A prompt will appear saying the password has been reset. Click to proceed in setting a new password.
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If That Didn’t Work, Try This:
-
Check formatting: Make sure that the characters are separated by colons like this
BC:51:FE:11:22:33. - Double-check the MAC Address: Make sure you have entered the characters correctly; no mis-click or double enter of characters.
Summary & Next Steps
You’ve now:
- Accessed the password reset interface
- Entered your recovery code (MAC Address)
- Set a new password
If the recovery code isn’t being accepted, double check again if your recorder's model number is listed above.