Swann Security video not loading on Telstra mobile data
Affects: Live view, camera configuration
Update (2021/07/28): Samsung has commenced the rollout of the new firmware to affected devices. Please install the latest firmware on your Samsung device to fix this. If you continue to experience issues, please try the steps mentioned below.
Update (2021/05/21): Samsung and Telstra have provided a release candidate firmware for Samsung handsets affected by this issue to our testing team. This firmware appears to resolve the issues and they have been notified.
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Update: The issue has been confirmed on other carriers. Please try the troubleshooting shown below if you have similar issues regardless of the carrier network in use. You will need to contact your carrier to acquire the appropriate settings and use the article as an example guide.
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We have confirmed that after updating Samsung phones to Android 11 on the Telstra network, the phones are unable to stream live view or change settings using the Swann Security app while connected to mobile data.
The issue has been identified on the Telstra network where the recent Android update would cause the APN to select IPv6 only.
The workaround for this issue is to temporarily create a new APN on the phone using the settings detailed in the article below.