How to Update Firmware Using the Swann Security App
Updating your Swann device firmware helps improve security, reliability, and performance while adding new features and bug fixes. If a firmware update is available, you can install it directly through the Swann Security app in just a few minutes.
Things to Know Before Updating
- Your Swann device is powered on.
- Your device is connected to the internet.
- Your mobile device has a stable internet connection.
- You are using the latest version of the Swann Security app.
- Do not power off or disconnect your device while the firmware update is in progress. The device may temporarily go offline during the update.
- Choose Your Phone Type
Step-by-Step Guide
If Update Fails
- Restart your Swann device and router, then try again.
- Make sure you have the latest app version — Reinstall the app and reboot your phone if necessary.
- Make sure it has a stable internet connection.
- For wireless devices: Temporarily place it closer to your router.
- For devices using microSD or hard drive: Check if you can see or play local clips — The firmware is temporarily saved to its local storage. Without the local storage, firmware can't be saved, firmware update will fail.
Why It Matters
Firmware updates help keep your Swann system secure, stable, and compatible with the latest features. Installing updates regularly can also resolve known issues and improve your overall experience.
Related Questions
I don't see the Update button.
Your device may already be running the latest firmware. On Android, you can also go to Advanced Settings > Firmware Update to check for available updates.
The update keeps failing on my standalone camera.
If your camera uses a microSD card, ensure it is working properly. A corrupted or incompatible card can prevent the firmware package from being saved during the update. Formatting or replacing the card may help.
My device went offline during the update.
This is normal. Leave the device powered on and connected to the network until the update finishes. It should reconnect automatically.
Can I use my device while it's updating?
No. Avoid powering off the device, closing the app, or disconnecting the network until the firmware update is complete.
Summary & Next Steps
Updating your Swann device through the Swann Security app is the quickest way to keep your system secure and performing at its best. If the update doesn't complete successfully, review the related scenarios above or refer to the detailed firmware update guides for your specific device.