Error: User name or password error
Complete error message:
User name or password error or the number of user logins has exceeded the limit! Please try again later.
This guide will help you troubleshoot the “User name or password error” in Swann Security when trying to pair your recorder to the Swann Security app.
Before you begin:
- Make sure you have the correct password for your Swann recorder.
- If you have multiple devices connected, check if the maximum number of logins has been exceeded.
Already know you forgot your recorder password?
Choose Your Starting Point
Error Explained: Causes & Solutions
Password Not Accepted
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Double-check your password
- Enter the exact password you use to log in directly on the recorder.
- Passwords are case-sensitive.
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Enter the correct password in the Swann Security app
- Open the app.
- When prompted, type in your recorder’s password.
- Tap to continue pairing.
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Forgot your password?
- If you really can’t remember, you need to reset your recorder's password
Why this helps? Most pairing issues happen because of a simple password mismatch.
Too Many Failed Attempts
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Find your recorder's password
- Try to find if you have written the password and placed it somewhere safe.
- If you really can’t remember, you need to reset your recorder's password
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Wait for few minutes, then try pairing again
- Make sure to enter the correct password to complete the pairing set up.
Why this helps? Error appears after too many failed attempts to prevent unauthorized access.
Still Having Trouble?
If you’ve tried the steps above and still see the “User name or password error”:
- Confirm you’re entering the recorder’s local password (not your Swann Security account password).
- Restart your recorder and app, then retry.
- If the issue persists, contact Swann Support for advanced troubleshooting.
Summary
- Most issues are caused by an incorrect recorder password. Re-enter it carefully and select
- If too many failed attempts, wait for few minutes, then try again.
- If you’ve forgotten your recorder password, use the password reset guide.
By following these steps, you should be able to successfully pair your Swann recorder with the Swann Security app and continue enjoying secure, reliable protection for your home or business.