Error: Swann Security was unable to verify the supplied credentials with the device
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NVR8-ADVANX, NVR16-ADVANX
If you see the error message “Swann Security was unable to verify the supplied credentials with the device” while setting up your Swann recorder or camera, don’t worry, it usually means the device is offline. This guide will help you quickly identify the issue and get your security system back online.
Before you begin:
- Make sure your recorder or camera is powered on.
- Ensure you have an active internet connection at your location.
- Keep your login details handy.
How to Fix It
Follow the troubleshooting steps in Fix Offline Recorder, then once it is online, you may try pairing it again.
If you received a different error in the Swann Security app, search the error message here in Support Center and follow the guide.