Error: Swann Security was unable to verify the supplied credentials with the device
If you see the error message “Swann Security was unable to verify the supplied credentials with the device” while setting up your Swann recorder or camera, don’t worry, it usually means the device is offline. This guide will help you quickly identify the issue and get your security system back online.
Before you begin:
- Make sure your recorder or camera is powered on.
- Ensure you have an active internet connection at your location.
- Keep your login details handy.
How to Fix It
Check Your Internet Connection
- Confirm that your home/office internet is working by connecting another device (like a phone or laptop).
- If the internet is down, restart your modem or router.
Why this helps? The recorder needs an active internet connection to verify your credentials with the Swann Security app.
Make Sure Your Device is Connected to the Network
- Ensure the Ethernet cable is firmly plugged into both your recorder and your router.
- Look for a green or blinking light on the recorder’s network port; this confirms a connection.
Why this helps? If the recorder is offline, the Swann Security app cannot confirm your login details.
Restart Your Recorder and Internet
Turn off or unplug your internet source (mode, router, NBN, etc.), wait for 10 seconds, then turn it back on.
To safely reboot your NVR, right-click on your mouse connected to it, select the first icon, then click A prompt will appear, choose
Alternatively, if you don't have a monitor and mouse connected, you can reach for the power switch at the back of the NVR to turn it off then on.
- Power off your recorder.
- Wait 10 seconds, then turn it back on.
Why this helps? Restarting clears temporary glitches and refreshes the device’s connection to the network.
Reset Network Settings (Advanced)
- Go to your recorder’s
- Click
- A prompt will appear for options, choose only.
- Click
Why this helps? Sometimes cached settings block proper communication with the app. A reset refreshes the connection.
Summary & Next Steps
You’ve now gone through the most common fixes for the error “Swann Security was unable to verify the supplied credentials with the device”
- Checked internet connection
- Confirmed device is online
- Restarted recorder
If you’re still experiencing issues after these steps, your device may need a deeper diagnostics. Please reach out to Swann Support for personalized assistance.