Does Swann do trade-ins or exchanges?

In general, no. Swann does not offer trade-in programs or direct exchanges for different models.

Within the return window:

If your product is still within the allowed number of days from the date of purchase (as per Swann’s return policy), you can request a refund through the original retailer or point of purchase. After the refund is processed, you may purchase the model you prefer.
For full details, please refer to Can I Return My Product for a Refund?

Outside the return window:

If the product is past the return period but within the standard warranty period, a technical assessment is required to determine eligibility for replacement for technical concerns.
Important: Replacements can only be issued for the same model (or an equivalent if the original is discontinued), not for a different model.
For full details, please refer to If you wish to report a hardware fault and are seeking repair or replacement