Error: The given email address has not yet been confirmed

The "The given email address has not yet been confirmed" error appears when you try to sign in to the Swann Security app using an account that has not been verified. This can happen on both Android and iOS after creating a new account but before clicking the verification link sent by email.

Things to Check

1. You have access to the email address used during registration.
2. Your phone is connected to the internet.
3. You are signing in with the same email address you used to create the account.
4. You can access your email inbox, including the Spam or Junk folder.

Common Causes

• The account registration has not been verified.
• The verification email is in the Spam or Junk folder.
• The wrong email address is being used.
• The registered email address contains a typo.
• The verification email has not been received yet.

Step-by-Step Fixes

Verify Your Swann Security Account

Short answer: Complete your account verification by clicking the link in the verification email.

When you register a Swann Security account, a verification email is sent automatically. You must open the email and click the verification link before you can sign in.

1. Open the inbox for the email address you used during registration.
2. Look for an email from Swann Security.
3. Open the email.
4. Click the Verify email link.
5. Return to the Swann Security app and sign in again.

Expected result: The app accepts your login without showing the confirmation error.

If you received an error "Failed to verify the email", the link might be broken or expired.
Follow the steps here to resend the link

Still getting this error? Visit this article

Check Your Spam or Junk Folder

Short answer: The verification email may have been filtered as spam.

Some email providers automatically move verification emails to Spam or Junk folders.

1. Open your email account.
2. Check the Spam, Junk, or Promotions folder.
3. Search for Swann Security if needed.
4. Open the verification email and click the verification link.

Common mistake: Only checking the Inbox and not searching other folders.

Confirm You're Using the Correct Email Address

Short answer: Make sure you're signing in with the same email address used during registration.

Many users have multiple email accounts or accidentally register with an incorrect email.

1. Verify which email address you used when creating your Swann Security account.
2. Check for spelling mistakes, such as:
   • Missing letters
   • Incorrect domain (for example, .co instead of .com)
   • Extra spaces
3. Enter the correct email address and try signing in again.

If the error changes to an "Invalid user ID and/or password" error after correcting the email address, follow this guide instead: Error: Please use a valid user ID and password combination / Invalid user ID and/or password

Resend the Verification Email

Short answer: If you never received the email, send a new verification email.

Occasionally, the original verification email may be delayed or fail to arrive.

1. Open the Swann Security app.
2. Attempt to sign in.
3. When prompted, tap Resend
4. Wait a few minutes for the new email to arrive.
5. Open the email and click the verification link.
6. Try signing in again.

Expected result: Your account becomes verified and you can log in successfully.

If the Issue Still Happens

If the error continues after following the steps above:

1. Verify that you are checking the correct email inbox.
2. Try requesting the verification email again.
3. Double-check for typing errors in your registered email address.
4. If you believe the account was registered with the wrong email address, create a new account using the correct email address.

Why This Happens

This error is a security feature that prevents unverified accounts from accessing the Swann Security service. Email verification confirms that you own the email address used during registration. Completing the verification process helps protect your account and ensures you can recover it if needed.

Related Questions

Summary

The "The given email address has not yet been confirmed" error is usually resolved by verifying your account through the email sent by Swann Security. If you can't find the email, check your Spam folder, confirm you're using the correct email address, and use the Resend option before contacting support.