NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000
This guide is intended for customers to reset their Swann recorder when they have forgotten their password.
Acquiring the reset code
The reset code on older recorders is acquired by using the device's serial number and current date and time. This require a level of networking knowledge over what we expect customers need to operate their system.
The reset code itself is a unique 10 character string.
Excerpt from the Hardware Quick Set Up Guide
To find your recorder's reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.
Installing the software
Download the software
If you already have the software installed, click HERE.
The first step is to download the necessary software to your PC. A link to the software is below.
After you have acquired the software, proceed to install it. The software has a generic installation procedure that most computer users should be familiar with.
Immediately upon running the software, you may receive this prompt. This is a Windows security prompt, to make sure that malicious software cannot be installed without your knowledge. Click Yes to continue.
The installer opens to this window. Click Next.
Choose language and hit Next.
The default location is displayed here. You may choose a custom location if you wish.
Click Install to commence the installation. A progress bar will appear.
Once the installation is successful, you will be asked to create a Desktop Shortcut. Click Next.
Leave the checkbox ticked to immediately run the software after installation. Click Finish.
Using the software
The first time you run SADP, you may receive this prompt. As the SADP software requires network access, Windows Firewall will detect that activity and request your permission for the software to access the network. Do not adjust the check boxes. Click Allow Access to continue.
The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network.
Select your recorder the copy the Device Serial No. and proceed to Hikvision Password Generator.
Enter the device’s serial number and the current date on the NVR's live feed (this is important, the entered date must be correct)
NOTE: Some Hikvision devices (perhaps only NVRs) show their model number appended to the beginning of their serial numbers. You may need to remove this from the serial number that you enter into the tool. For example, if the serial number shows as DS-7208HVI-ST0123456789AAWR987654321WCVU and the device’s model number is DS-7208HVI-ST, then the true serial number is 0123456789AAWR987654321WCVU which the one that you need to use on the password generator.
Use the Forgot Password (bottom right) option on the SADP Tool to reset Code:
Once you get the generated code from the tool above you must enter it on the SADP software and reset the password. After the reset is done the password will be 12345