I received my replacement, but I am still getting the same issue. Can you replace it again?
DVR4-4480G, DVR4-4480RN, DVR4-4480V, DVR4-4580G, DVR4-4580RN, DVR4-4580V, DVR4-4680, DVR4-4680RN, DVR4-4685, DVR4-4685RN, DVR4-4780V, DVR4-4980V, DVR4-5580, DVR4-5580G, DVR4-5580RN, DVR4-5680, DVR4-5680RN, DVR8-4480G, DVR8-4480RN, DVR8-4480V, DVR8-4580G, DVR8-4580RN, DVR8-4580V, DVR8-4680, DVR8-4680A, DVR8-4680RN, DVR8-4685, DVR8-4685RN, DVR8-4780V, DVR8-4880RN, DVR8-4980, DVR8-5580, DVR8-5580A, DVR8-5580G, DVR8-5580RN, DVR8-5580RU, DVR8-5680, DVR8-5680A, DVR8-5680RN, DVR8-5680RU, DVR8-5880RU, DVR16-4580G, DVR16-4580RN, DVR16-4580V, DVR16-4680, DVR16-4680A, DVR16-4680RN, DVR16-4680RU, DVR16-4880RU, DVR16-4980, DVR16-5580, DVR16-5580G, DVR16-5580G2, DVR16-5580RU, NVR8-8580, NVR8-8580RN, NVR8-8780, NVR8-8780RN, NVR16-8580, NVR16-8580RN, NVR16-8780, NVR16-8780RN, NVW-650, NVW-800, NVW-MR4K, DVR4-4680XN, DVR4-4680XU, DVR4-5680XN, DVR8-4680X, DVR8-4680XN, DVR8-4680XU, DVR8-5680X, DVR8-5680XU, NVR8-ADVANX, NVR16-ADVANX, SWIFI-SE2KBC, SWIFI-4KXTRMECO, SWIFI-SEVDBC, SWIFI-SE2KPT, SWIFI-SE2KIC, SWIFI-4KBUDDY, SWIFI-4KXTRM, SWIFI-4KFLOCAM, SWIFI-COREPRO, SWIFI-CORECAM, SWIFI-2KOCAM, SWIFI-2KICAM, SWIFI-FOURTIFY, SWIFI-BUDDY, SWIFI-XTRCM, SWIFI-CAM, SWIFI-PTCAM2, SWIFI-FLOCAM2, SWIFI-TRACKCM, SWIFI-SPOTCAM, SWIFI-ALERTCAM, SWIFI-SLMFLC, WHD-FLOCAM, WHD-OUTCAM, WHD-INDCAM, NHD-1200BE, NHD-1200D, NHD-1200DE, NHD-1200FB, NHD-865MSB, NHD-865MSFB, NHD-866MSD, NHD-875ER, NHD-875WLB, NHD-876DER, NHD-876MSD, NHD-885MSB, NHD-885MSFB, NHD-886MSD, NHD-887MSB, NHD-887MSFB, NHD-888MSD, NHD-900BE, NHD-900DE, NHD-900PT, NVW-500CAM, NVW-600CMB, NVW-800CAM, NVW-AS4KCAM, NVW-MRMINICAM, NVW-MR4KVDB, NVW-MR4KCAM, PRO-1080DER, PRO-1080MQB, PRO-1080MSB, PRO-1080MSFB, PRO-1080MSD, PRO-1080SL, PRO-1080SQ, PRO-2KMQB, PRO-3MPMSB, PRO-3MPMSD, PRO-4K1DOME, PRO-4KDER, PRO-4KDOME, PRO-4KMSB, PRO-4KMSD, PRO-4KMSFB, PRO-4KMQB, PRO-4KRL, PRO-4KRQ, PRO-4KWLB, PRO-5MPMSB, PRO-5MPMSD, PRO-5MPMSFB
Once you have received the replacement recorder or camera, the RA ticket is no longer valid for reopening. Prior to shipment, products are tested for the issue that was reported.
Instead, you need to contact our Technical Support team to assess the issue with a new ticket via phone.