Submit a request

This form allows you to create a ticket for our email support team to answer your inquiries about your Swann product.

Note:

  • Immediate callback requests are automatically declined.
  • A deliverable email address is required to ensure you receive responses from our Support team. We recommend reviewing Email Delivery to Some Providers May Be Blocked to confirm whether your email address may be impacted.

    Choose the main reason you are contacting Swann Support. Select the option that most closely describes your issue to route your request to the right support team

    Enter the exact Model Number printed on your device or its box. If you’re unsure where to find it, right‑click this link and open it in a new tab: https://support.swann.com/hc/en-us/articles/4747503623321 If the model isn’t accepted, please use our Help Center articles for support.

    Provide the P2P ID / MAC address of your product OR your unique support code (without dash) where your device is currently paired. Do not provide S/No.

    Have a paid Swann Security Secure+ subscription? Select it. No active subscription? Leave this blank. For more info, see https://swann.com/swann-security-subscription/

    The date you purchased from an authorised retailer. Leave blank if unknown or if secondhand.

    The country where your product was or will be purchased.

    Title of your inquiry in less than 5 words

    Please enter your request and details about your product in the Message box. See Why You Should be Specific When Reporting a Security Camera Issue: https://support.swann.com/hc/en-us/articles/52558222891417-Why-You-Should-Be-Specific-When-Reporting-a-Security-Camera-Issue

    Add file or drop files here

      For any file larger than 10 MB, please upload it to your own Google Drive or Dropbox then share publicly. Follow the instructions in this guide: How to Share Files Publicly Using Cloud Storage
      Ensure to include the link of the shared file in the message box.

      Note: Duplicate submissions will be deleted.