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Submit a request below and our team will review your enquiry during business hours.

Please select the option below that best describes your request so we can route your ticket to the right team.

Your email address

Phone no. starting with + country code (AU only)

Include your phone number with country code. Requests are reviewed first, and eligible cases may be scheduled for a callback.

Model Code

Enter the exact Model Number printed on your device or its box. If you’re unsure where to find it, right‑click this link and open it in a new tab: https://support.swann.com/hc/en-us/articles/4747503623321 If the model isn’t accepted, please use our Help Center articles for support.

Unique Support code / MAC ID / UID

Provide the P2P ID / MAC address of your product OR your unique support code (without dash) where your device is currently paired. Do not provide S/No.

Country of Purchase

The country where your product was or will be purchased.

Date of Purchase

The date you purchased from an authorised retailer. Leave blank if unknown or if secondhand.

Place of Purchase

Name of the store (for warranty claim and unpairing requests)

Subject

Title of your inquiry in less than 5 words

Message

Please enter your request and details about your product in the Message box. See Why You Should be Specific When Reporting a Security Camera Issue: https://support.swann.com/hc/en-us/articles/52558222891417-Why-You-Should-Be-Specific-When-Reporting-a-Security-Camera-Issue

Attachments

Add file or drop files here

Attachments/files larger than 10 MB are not accepted. After submission, view file sharing instructions

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Other Support Options

Email Delivery Issues