Where to Find the MAC Address and Firmware Version of Your Swann Security Device

Need to find your Swann device's MAC Address or firmware version? These details are commonly needed for resetting a recorder password or when Swann Technical Support is helping troubleshoot your device.

You can find this information using the Swann Security app if your device is paired, or directly from your recorder's local menu.

Things to Know

• The Firmware Version and Software Version refer to the same information.
• The MAC Address is commonly needed for recorder password recovery.
• Your recorder must already be paired with the Swann Security app to view these details in the app.
• To view the information on the recorder itself, you'll need a connected monitor and USB mouse.

Before you proceed, please choose your device type:

Step-by-Step Guide

Using the Swann Security App

If your device is already paired with the Swann Security app, this is the quickest way to find the information.

Android users

Follow these steps on Android

1. Tap More
2. Select your device
3. Tap About Device

iOS users

Follow these steps on iOS

1. Tap More
2. Select your device
3. Tap Technical Details

Using the Recorder Menu

If you have access to your recorder with a monitor and mouse connected:

For recorder with this user interface, follow these steps:

1. Go to Menu > System > Information
2. Take note of the information that you need.

For EliteX™ system, follow these steps:

1. Go to Maintenance > System Information
2. Take note of the information that you need.

Why This Matters

Knowing where to find your device information can save time when contacting Technical Support. The MAC Address helps verify your recorder for password recovery, while the firmware version allows Support to identify your current software and provide the correct troubleshooting or update instructions.

Related Scenarios or Questions

Forgot your recorder password?

Use the MAC Address as the Recovery Code to reset your recorder's password.

See also:

• How to Reset the Password of Your Recorder
• How to Find Your Recorder Password in the Swann Security App

Need to update your device?

See also: How to Check for Firmware Update

Contacting Technical Support?

Have your MAC Address and Firmware Version ready before starting your support session.

Summary & Next Steps

You can find your MAC Address and Firmware Version either in the Swann Security app or from your recorder's local menu. Having these details ready helps make password recovery and technical support faster and easier.

For more help, check our related guides on password recovery and firmware updates.