Setup Email Alerts on OS 4 recorders

NOTE¹: Google App password is required for the Email alerts to work on your recorder. Follow this guide on how to setup on your Google account.

NOTE²: If you have setup Google App password before and your Email alert has stopped working, please enable 2-Step Verification (2FA) on your Google account to fix the issue. Google has recently required this feature to be turned on for the App password to work.

Once completed, proceed to the steps below to setup your recorder.

How to use Gmail as your Sender for Email alerts on your recorder:

Using the mouse connected to the recorder, right-click anywhere on the screen then select the HOME icon at the lower left corner of the window.

1. Go to NETWORK > Email.
2. Decide on what email address you will use for the Sender.
   
3. Depending on the Sender, put the rest of the information needed for the setup.
   • Email: should be Enable
   • Encryption: choose Auto
   • SMTP Port: (check with your email provider) or see NOTE¹: guide above
   • SMTP Server: (check with your email provider) or see NOTE¹: guide above
   • Username: Sender's email address (your Google account/Gmail)
   • Password: Your Google App password
   • Sender: (any name)
   • Receiver 1: (any email that will receive the alert)
   • Receiver 2: (any email that will receive the alert)
   • Receiver 3: (any email that will receive the alert)
   • Interval: (1, 3, 5, or 10min)
4. Click on Save once you are done.
5. Click Test Email and see if it will say 'Test Succeeded'.
   • If it failed, double check with your Email provider if you have the right Encryption type, SMTP Port, and SMTP Server. Check as well if you have the correct email address and password by logging in using a phone or computer

 

Enabling Send Email per channel

Since setting up the email to the DVR is done and test email was successful, we now need to enable the feature to the channels we want to receive alerts from.

1. Go to ALARM > Motion.
   
2. Choose the channel you want to configure.
3. Make sure Enable is Enable.
4. Set the sensitivity to your liking. Remember that the higher number will make it more sensitive and lower number will make it less sensitive.
5. Now, the DVR still needs to detect movement. Having that said, select the Setup button and make sure to cover the areas with red boxes that you want to receive alerts from.
   
6. Enable Send Email and make sure it has a check.
7. Click on Save once you are done.
8. Re-do the steps to other channels you want the feature enabled.