When will my order arrive

If you placed an order in Swann Store, fulfillment is targeted within 1–2 business days after which you will receive a tracking number for one of the couriers below. Expected delivery date is up to 10 business days (in the same region) from the date of shipment: 

• Australia
  • Australia Post: https://auspost.com.au/mypost/track/#/search
  • Direct Freight Express (DFE): https://www.directfreight.com.au/ConsignmentStatus.aspx 
• USA
  • UPS: https://www.ups.com/track?loc=en_US&requester=ST/
• United Kingdom
  • DHL: https://track.dhlparcel.co.uk/?con=
  • UK Mail: https://www.royalmail.com/track-your-item 

For more specific information about delivery times, please check the shipping details for your region:

• Australia: https://au.swann.com/shipping/ 
• USA: https://us.swann.com/shipping/ 
• Canada: https://ca.swann.com/shipping/ 
• United Kingdom: https://uk.swann.com/shipping/ 

If it has been more than 2 business days since your order was placed and you have not received a tracking number yet, please submit an inquiry with your order number: Submit an Order inquiry.

Frequently-asked Questions

Can I modify my order?

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to order additional items, please place a new order.

Can I change my address?

In the unlikely event you need to change details of your delivery address, remove items from your order or cancel it completely before fulfillment, please submit an inquiry with your order number: Submit an Order inquiry. If your order has already been shipped, please check Can I Return My Product for a Refund?