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Submit a request below and our team will review your enquiry during business hours.

Please select the option below that best describes your request so we can route your ticket to the right team.

Your email address

Phone no. starting with + country code (AU only)

Include your phone number with country code. Requests are reviewed first, and eligible cases may be scheduled for a callback.

Country of Purchase

The country where your product was or will be purchased.

Model Code

Enter the exact Model Number printed on your device or its box. If you’re unsure where to find it, right‑click this link and open it in a new tab: https://support.swann.com/hc/en-us/articles/4747503623321 If the model isn’t accepted, please use our Help Center articles for support.

Order No.

Your order number when you made a purchase from Swann.com. Required for status/invoice/tracking/return. If none, leave blank.

Place of Purchase

Name of the store (for warranty claim and unpairing requests)

Date of Purchase

The date you purchased from an authorised retailer. Leave blank if unknown or if secondhand.

Subject

Title of your inquiry in less than 5 words

Message

Please enter your request and details about your product in the Message box. See Why You Should be Specific When Reporting a Security Camera Issue: https://support.swann.com/hc/en-us/articles/52558222891417-Why-You-Should-Be-Specific-When-Reporting-a-Security-Camera-Issue

Attachments

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