Submit a request

This form allows you to create a ticket for our email support team to answer your inquiries about your Swann product.
For faster responses, our AI chat is available 24/7. Click on Need help? to get started.

NOTE:

  • This form is for email support only. Requests for phone callbacks will not be actioned under any circumstances.
  • A deliverable email address is required to ensure you receive responses from our Support team. We recommend reviewing Email Delivery to Some Providers May Be Blocked to confirm whether your email address may be impacted.
  • For other contact options available to you in your region, please visit Customer Support.

The country where your product was or will be purchased.

Enter the exact Model Number printed on your device or its box. If you’re unsure where to find it, right‑click this link and open it in a new tab: https://support.swann.com/hc/en-us/articles/4747503623321 If the model isn’t accepted, please use our Help Center articles for support.

Your order number when you made a purchase from Swann.com. If none, leave blank.

Have a paid Swann Security Secure+ subscription? Select it. If you ceased payment, select No subscription. For more info, see https://swann.com/swann-security-subscription/

The date you purchased from an authorised retailer. Leave blank if unknown or if secondhand.

Title of your inquiry in less than 5 words

Please enter your request and details about your product in the Message box. See Why You Should be Specific When Reporting a Security Camera Issue: https://support.swann.com/hc/en-us/articles/52558222891417-Why-You-Should-Be-Specific-When-Reporting-a-Security-Camera-Issue

If you would like a callback from our Sales team, enter your phone number starting with your country code.

Add file or drop files here

    For any file larger than 10 MB, please upload it to your own Google Drive or Dropbox then share publicly. Follow the instructions in this guide: How to Share Files Publicly Using Cloud Storage
    Ensure to include the link of the shared file in the message box.

    After submitting the form, please check your inbox to verify your email address. Submissions with unverified email addresses will not be routed to our support queue. Duplicate submissions will be removed.