Checkout failed due to payment error
Calculating...
Last updated:
If you’re having trouble completing your Swann Store purchase due to a payment error, here are some common reasons and what you can do:
✅ 0. Browser error
- Error: TypeError: Cannot read properties of undefined (reading 'error')
- Clear cookies and cache in your browser, close the browser, then reopen the website.
- Use incognito mode (Chrome) or InPrivate window (Microsoft Edge).
- Use a different device (e.g. if you used a Windows computer, try your mobile device).
✅ 1. Missing or incorrect address
- Make sure your billing address and shipping address are entered correctly in your Swann Store account.
- If there’s no address linked to your profile, the system cannot process your order.
✅ 2. Name and billing address mismatch
- Error: 17CE56B8730832CFBFE702E05383117C54F0640C combined with the phrase "YOUR PAYMENT WAS DECLINED"
- The name and billing address on your card must match what you entered during checkout.
- If they don’t match, your payment may be declined.
Tip: Check your card statement or banking app to confirm the correct details.
✅ 3. Insufficient funds or expired card
- Error: "Something has gone wrong. Please try again with a valid card."
- Ensure the card number is valid or that you entered the correct CVV.
- Ensure your card has enough funds or credit available.
- Check that your card is not expired.
✅ 4. Supported payment methods
See Accepted payment methods in Swann Store
✅ 5. Fraud or risk profile
If your payment was declined and everything looks correct, your bank may have flagged the transaction, or your card may have a high-risk rating due to previous disputes. Contact your bank for clarification.
Still having issues?
If you’ve checked all the above and your payment still fails:
- Verify your card details with your bank.
- Try an alternative payment method.
- If the error persists, please submit a request via our contact form.
Please include:- A screenshot of the error message
- The exact error text
- Your card issuer
- The name and billing address associated with the card