Customer Support
Provide Your Unique Support Code
If you're using Swann Security, sharing your unique support code allows our team to quickly access your information and assist you with your issue immediately.
Here's where to get it: How to Get Your Swann Security Unique Support Code and Why Do We Need It
How to Reach Us
Our Swann Support agents* are available 24/7 for product support via the following channels:
Choose Your Country
DISCLAIMER: Please ensure you dial the correct Support phone number for your region. Dialing the wrong number may result in international phone call charges, which we are not responsible for. Double-check the number before calling. Thank you.
Tech Support: 03 6417 5347
(Call rates may apply for mobile and payphones.)
Customer Service: 03 8412 4600
9:00am - 5:00pm AEDT Monday - Friday
Tech Support: +1 562 579 3297 choose Option 1
Customer Service USA: +1 562 579 3297 choose Option 2
NEW OPENING HOURS! 6:00am - 5:00pm PDT Monday - Friday
Customer Service CA: +1 905 237 1679
9:00am - 5:00pm PDT Monday - Friday
Tech Support: 0203 514 5633
Customer Service: 0203 514 8516
9:00am - 5:00pm GMT Monday - Friday
Tech Support: (+52) 812 682 1878
Tech Support: 09 802 2823
Priority Support
Jump the Queue with Priority Support
Forget waiting in line. With Secure+, you're at the front, always. Enjoy expedited service and expert assistance whenever you need it, ensuring your questions are answered and issues resolved promptly. To call:
- Tap the menu icon on the top left and tap Support.
- Write down your unique support code will be generated on the app.
(In iOS device, unique code will appear after step 3) - Then, tap on Call.
Screenshots are from an Android device:
Just below it, tap Call Priority Support. Depending on the country, it will show the local support phone number and the user can tap it to call.
Not a subscriber? The Priority Support numbers will not be visible on the Swann Security app. Instead, it will show the toll-free tech support number. The app will also give you an option to become a Swann Security subscriber.