How to Reset the Password or Get the Recovery Code of Your Recorder
DVR4-4480G, DVR4-4480RN, DVR4-4480V, DVR4-4580G, DVR4-4580RN, DVR4-4580V, DVR4-4680, DVR4-4680RN, DVR4-4685, DVR4-4685RN, DVR4-4780V, DVR4-4980V, DVR4-5580, DVR4-5580G, DVR4-5580RN, DVR4-5680, DVR4-5680RN, DVR8-4480G, DVR8-4480RN, DVR8-4480V, DVR8-4580G, DVR8-4580RN, DVR8-4580V, DVR8-4680, DVR8-4680A, DVR8-4680RN, DVR8-4685, DVR8-4685RN, DVR8-4780V, DVR8-4880RN, DVR8-4980, DVR8-5580, DVR8-5580A, DVR8-5580G, DVR8-5580RN, DVR8-5580RU, DVR8-5680, DVR8-5680A, DVR8-5680RN, DVR8-5680RU, DVR8-5880RU, DVR16-4580G, DVR16-4580RN, DVR16-4580V, DVR16-4680, DVR16-4680A, DVR16-4680RN, DVR16-4680RU, DVR16-4880RU, DVR16-4980, DVR16-5580, DVR16-5580G, DVR16-5580G2, DVR16-5580RU, NVR8-8580, NVR8-8580RN, NVR8-8780, NVR8-8780RN, NVR16-8580, NVR16-8580RN, NVR16-8780, NVR16-8780RN, NVW-650, NVW-800, NVW-MR4K, DVR4-4680XN, DVR4-4680XU, DVR4-5680XN, DVR8-4680X, DVR8-4680XN, DVR8-4680XU, DVR8-5680X, DVR8-5680XU, NVR8-ADVANX, NVR16-ADVANX, DVR4-1590, DVR8-1590, DVR4-1600, DVR8-1600, DVR4-4480, DVR8-4480, DVR4-4575, DVR8-4575, DVR16-4575, DVR4-4580, DVR8-4580, DVR4-4780, DVR8-4780, DVR4-4980, DVR8-4980, NVR-7450, DVR16-1000, DVR4-1250, DVR8-1250, DVR4-1260, DVR8-1260, DVR4-1425, DVR8-1425, DVR9-1425, DVR12-1425, DVR16-1425, DVR8-1450, DVR4-1580, DVR8-1580, DVR4-2555, DVR8-2555, DVR8-2900, DVR4-3000, DVR8-3000, DVR16-3000, DVR8-3200, DVR16-3200, DVR4-3250, DVR8-3250, DVR16-3250, DVR8-3260, DVR4-3425, DVR8-3425, DVR16-3425, DVR4-3450, DVR8-3450, DVR4-4000, DVR8-4000, DVR16-4000, DVR4-4100, DVR8-4100, DVR4-4150, DVR4-4200, DVR8-4200, DVR9-4200, DVR16-4200, DVR4-4400, DVR8-4400, DVR16-4400, DVR4-4550, DVR8-4550, DVR16-4550, DVR4-4600, DVR8-4600, DVR4-4750, DVR8-4750, DVR8-5000, HDR6-8000, HDR6-8100, HDR4-8200, NVR4-7072, NVR8-7072, NVR4-7082, NVR8-7082, NVR4-7085, NVR8-7085, NVR4-7285, NVR8-7285, NVR4-7300, NVR8-7300, NVR16-7300, NVR4-7400, NVR8-7400, NVR16-7400, NVW-1080H, NVW-460, NVW-480, NVW-490, DVR4-1500, DVR8-1500, DVR16-1500, DVR4-1525, DVR8-1525, DVR4-1550, DVR8-1550, DVR16-1550, DVR8-1575, DVR24-4300, DVR4-4350, DVR8-4350, DVR4-4500, DVR8-4500, DVR16-4500, DVR8-4900, DVR8-8050, DVR8-8075, HDR8-8050, HDR8-8200, NVR4-7000, NVR8-7090, NVR16-7090, NVR8-7095, NVR16-7095, NVR4-7200, NVR8-7200, NVR16-7200, NVR16-7250, NVR8-7500, NVR8-8000, NVR16-7500, NVR16-8000
Tags: password reset, recorder recovery code, Swann Security app, MAC address retrieval, DVR password recovery, NVR password recovery, NVW password recovery, HomeSafe View app, SwannView Link app, SwannView Plus app, reset code generation, admin password reset, network setup, device MAC address, password recovery process, Swann recorder support, security system access, account security, troubleshooting guide, Swann support
Forgot your Swann recorder password? No problem—resetting it starts by getting your recovery code (usually the MAC address). This guide helps you find the right reset instructions based on your recorder model.
Step 1: Find Your Model Number
Before anything else, you'll need your recorder’s model number.
Not sure where to find it? → View our guide
Once you have your model number, enter it below: e.g DVR16-5580
Step 2: Get Your Recovery Code
Swann Security Recorders
Choose Your Starting Point
- My recorder is paired to the Swann Security app → Recover your password using the Swann Security app
-
I want to use a computer to find the MAC address
- For MaxRanger4K™ and other models → Get the recovery code using a PC or Mac
- For models ending in X, XN, or XU → Reset the password for X/XN/XU models
- I’m using an Android phone, and my recorder is not paired → Get the MAC address using an Android device
- I have a recorder with a reset button (e.g., NVW or models ending in RN) → Factory reset your Swann Security recorder using the reset pinhole
WARNING: Factory resetting your recorder will format the storage and erase all recordings. Wireless cameras will also be unpaired.
HomeSafe View Recorders
Choose Your Starting Point
- I’m using an Android phone → Get the MAC address using an Android device
- I want to use a computer to find the MAC address → Try any of the articles below:
SwannView Link Recorders
Choose Your Starting Point
- My recorder showed a random code → Generate a Super Password
- I’m using an Android phone → Get the MAC address using an Android device
- I want to use a computer to find the MAC address → Get the recovery code using a PC or Mac
SwannView Plus Recorders
Choose Your Starting Point
- I’m using an Android phone, and my recorder is not paired → Get the MAC address using an Android device
- I want to use a computer to find the MAC address → Try any of the articles below:
Please choose the model of your recorder from the textbox above.
DID YOU KNOW? Most recorders use their MAC address as the recovery code. It’s usually found in your network settings or on the sticker at the bottom of the unit.
Still Need Help?
If you're unable to reset your password using the resources above, we recommend the following:
- Double-check your model number and try all relevant guides listed.
- Ensure your recorder is connected to the router if you're retrieving the MAC address.
Please note: Swann does not offer password reset support via phone, email, or live chat. All available recovery options are documented in the support articles linked above.