How to Reset the Password or Get the Recovery Code of Your Recorder

Swann Security App and Swann Security for Windows and Mac Guide

If your recorder is paired to your Swann Security app, you can check Recover your Swann Security DVR, NVR, or NVW password using the Swann Security app

Otherwise, check the articles below:

• How to get the MAC address of a recorder using an Android device?
• How to get the MAC address of a recorder using an Apple MacOS computer?

NOTE: iOS mobile devices have no capability of viewing the recovery code or MAC address via network.

To get the MAC address using a computer, open the articles below:

• For model numbers with X, XN, or XU at the end, you can check How to Reset the Password of Your Recorder
• As for the rest of the model numbers, you can check How to Get the Recovery Code Using PC or Mac

As a last option, if you have an NVW recorder or DVR / NVR with 'RN' at the end of the model number that has a reset button, How to factory reset (including password) your Swann Security recorder using the reset button (pin hole)?

WARNING: This will also format the storage and erase all recordings. NVW cameras will also be unpaired after this

HomeSafe View App (Desktop) Guide

For model numbers: DVR4-1590, DVR8-1590, DVR4-1600, DVR8-1600, DVR4-4480, DVR8-4480, DVR4-4575, DVR8-4575, DVR16-4575, DVR4-4580, DVR8-4580, DVR4-4780, DVR8-4780, DVR4-4980, DVR8-4980, NVR-7450

To get the MAC address using a computer, open an article below:

• HomeSafe View Password Reset for Windows
• HomeSafe Config Tool Password Reset for Windows
• How to reset the password of a Swann Security DVR or NVR using the Homesafe Config Tool

To get the MAC address using an Android phone, open the article below:

• How to get the MAC address of a recorder using an Android device?

SwannView Link App (Desktop) Guide

For model numbers: DVR16-1000, DVR4-1250, DVR8-1250, DVR4-1260, DVR8-1260, DVR4-1425, DVR8-1425, DVR9-1425, DVR12-1425, DVR16-1425, DVR8-1450, DVR4-1580, DVR8-1580, DVR4-2555, DVR8-2555, DVR8-2900, DVR4-3000, DVR8-3000, DVR16-3000, DVR8-3200, DVR16-3200, DVR4-3250, DVR8-3250, DVR16-3250, DVR8-3260, DVR4-3425, DVR8-3425, DVR16-3425, DVR4-3450, DVR8-3450, DVR4-4000, DVR8-4000, DVR16-4000, DVR4-4100, DVR8-4100, DVR4-4150, DVR4-4200, DVR8-4200, DVR9-4200, DVR16-4200, DVR4-4400, DVR8-4400, DVR16-4400, DVR4-4550, DVR8-4550, DVR16-4550, DVR4-4600, DVR8-4600, DVR4-4750, DVR8-4750, DVR8-5000, HDR6-8000, HDR6-8100, HDR4-8200, NVR4-7072, NVR8-7072, NVR4-7082, NVR8-7082, NVR4-7085, NVR8-7085, NVR4-7285, NVR8-7285, NVR4-7300, NVR8-7300, NVR16-7300, NVR4-7400, NVR8-7400, NVR16-7400, NVW-1080H, NVW-460, NVW-480, NVW-490

If you see a Random Code, check Password Reset using SwannView Link app (MAC Address) or Generated code / Super Password

Otherwise, you will need the MAC Address as the recovery code.

To get the MAC address using a computer, open the article below:

• SwannView Link Password Reset for Windows 

To get the MAC address using an Android phone, open the article below:

• How to get the MAC address of a recorder using an Android device?

SwannView Plus App (Desktop) Guide

For model numbers: DVR4-1500, DVR8-1500, DVR16-1500, DVR4-1525, DVR8-1525, DVR4-1550, DVR8-1550, DVR16-1550, DVR8-1575, DVR24-4300, DVR4-4350, DVR8-4350, DVR4-4500, DVR8-4500, DVR16-4500, DVR8-4900, DVR8-8050, DVR8-8075, HDR8-8050, HDR8-8200, NVR4-7000, NVR8-7090, NVR16-7090, NVR8-7095, NVR16-7095, NVR4-7200, NVR8-7200, NVR16-7200, NVR16-7250, NVR8-7500, NVR8-8000, NVR16-7500, NVR16-8000

To get the MAC address using a computer, open the article below:

• SwannView Plus Password Reset for Windows
• SADP Tool Password Reset using Mac Address on Windows
• If the MAC address does not work: DVRx-1500/1525/1550/1575/4350/4500/8050/8075 Password Reset via generated code

To get the MAC address using an Android phone, open the article below:

• How to get the MAC address of a recorder using an Android device?