If you have a recently moved into a house or purchased a home where there is a Swann security system installed, please be advised of the following to help you get set up before you contact Tech Support: 

1. Swann is a pioneer of Do-it-Yourself security systems and products. Therefore, we do not provide installation services or field technicians. Before you can use this system, you must know the model number of your unit first. Where to get the model number? 
2. Security system recorders with cameras require a complete physical setup to a TV or monitor to view live footage and configure settings for recordings. For more infomation, please see User Hardware Manual (V8 units - 4480V, 4480RN, 4480G, 4580V, 4580G, 4580RN, 4680, 4680A, 4680RN, 4685, 4685RN, 4780V, 4ch 4980V, 8ch & 16ch 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN) 
3. If you have managed to connect a TV or monitor to the recorder, please be advised that you need to know the password set by the previous owner or reset it. For instructions, please see How to reset the password or get the recovery code of your DVR/NVR/NVW. You must know the model number first before choosing the best password reset method.
4. Once you are logged in, you can discover the features of your Swann Security system by checking this user manual to guide you in navigating the Main Menu: Swann Security System User Manual (V8 units - 4480V, 4480RN, 4480G, 4580V, 4580G, 4580RN, 4680, 4680A, 4680RN, 4685, 4685RN, 4780V, 4ch 4980V, 8ch & 16ch 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN).
5. If you have tried pairing your recorder to the Swann Security app and are encountering an error code 2002 or "device is already paired", the device may still be paired to the previous owner's account. Please contact Swann Tech Support via chat to help you unpair the device from the previous owner. A statutory declaration indicating the MAC address or P2P ID and serial number of your security system is required. For more information regarding Statutory Declaration in your country, check the links below:
   • Australia
   • New Zealand
   • United States
   • United Kingdom
   • Canada (additional reference HERE)