FAQs for New Home Owners with a Swann Security recorder and camera system

If you have recently moved into a house or purchased a home where there is a Swann security system installed, please be advised of the following to help you get set up before you contact Tech Support:

1. Know the model number: Swann is a pioneer of Do-it-Yourself security systems and products. Therefore, we do not provide installation services or field technicians. Before using this system, you must first know your unit's model number.
   This article should help: How to Find Your Swann Product Information: Model, P2P/UID, MAC, Serial Number, and Firmware
2. Read the User Manual and related articles: Security system recorders with cameras require a complete physical setup to a TV or monitor to view live footage and configure settings for recordings.
   To know more about your recorder, go to the Recorder section and find the article that matches your model number.
3. Reset the Password (if you don't have it): If you managed to connect a TV or monitor to the recorder, you need to know the password set by the previous owner or reset it.
   Enter the exact model number of the recorder in this article and follow the instructions: How to Reset the Password or Get the Recovery Code of Your Recorder
4. Device Already Paired: If you have tried pairing your recorder to the Swann Security app and are encountering an error code 2002 or "device is already paired", the device may still be paired to the previous owner's account. Please contact via webform to help you unpair the device from the previous owner.
   A statutory declaration indicating the MAC address or P2P ID and serial number of your security system is required. For more information regarding Statutory Declaration in your country, check the links below:
   • Australia
   • New Zealand
   • United States
   • United Kingdom
   • Canada (additional reference HERE)