If you wish to report a hardware fault and are seeking replacement
NOTE: Any Returns Authorization (RA) Request requires a thorough assessment by our Technical Support Team first. Our assessment includes details of the troubleshooting performed and further required tests, if any. If you are unable to comply with our assessment requirement, Swann may not be able to assist you with your replacement request.
Before You Request a Replacement
Not all issues indicate a hardware fault.
Before submitting a request, please confirm your product’s eligibility.
Is Your Product Still Eligible?
Some Swann camera models have reached end‑of‑life.
These products:
- Were released more than 5 years ago
- Are no longer manufactured
- Are typically outside the manufacturer’s warranty period
- May not be compatible with modern mobile apps, current operating systems, or today’s network standards
Issues such as connection problems or app incompatibility on these models are commonly due to technology changes over time, rather than a hardware defect.
➡️ Check your model here:
- Eligible models: Recorders | Add-on Cameras | Standalone Cameras
- Legacy / end‑of‑life models
If Your Product Is Eligible and Within Coverage
If your model is eligible for assessment, please help us assist you more efficiently by preparing the following:
- A brief description of the issue
- Details of any troubleshooting already attempted, either on your own or with a third‑party technician
(Please include each step taken and the outcome.) - Photos or short videos, if requested, showing the issue or setup
Providing this information helps our Technical Support team avoid repeating steps you’ve already completed and allows us to focus on resolving the issue as quickly as possible.
We appreciate your cooperation in providing the requested details and completing recommended troubleshooting steps to ensure the product is functioning as intended.
✅ Have a supported model within coverage?
Submit a fault assessment request here: Submit a Request
When Does This Replacement Process Apply?
Replacement through this process is available only for:
- Supported models, and
- Products that are within warranty or otherwise eligible under applicable consumer law, and
- Devices with proof of purchase
- Devices that are confirmed by Swann Support to have a hardware fault
End‑of‑life models are not eligible for replacement through this process.
Consumer rights vary by country (Australia, USA, UK). The age and lifecycle status of a product are relevant factors when assessing available remedies.
If Your Product Is End‑of‑Life
If your device is an older or end‑of‑life model:
- Review our legacy product guidance:
- Explore current Swann camera systems designed for today’s phones and networks: Swann.com
For additional information, please view the following: