Note: Any Returns Authorization (RA) Request requires a thorough assessment by our Technical Support Team first. Our assessment includes details of the troubleshooting performed and further required tests, if any. If you are unable to comply with our assessment requirement, Swann may not be able to assist you with your replacement request.

If you contact our RMA or Customer Service (CS) team directly, they will guide you to reach out to our Technical Support for a hardware assessment via phone or chat.

If you have previously attempted troubleshooting on your own or with a third-party technician, please provide a detailed description of each step that was taken. This will help us avoid duplicating the troubleshooting process when you're in contact with our Technical Support. You may also be asked by our Technical Support team to provide photos and videos.

We appreciate your cooperation in providing all requested information and in completing the recommended troubleshooting steps to ensure the product is functioning as intended.