Can I Claim Warranty Without Official Receipt
As per our product return policies, purchasers should retain their order reference, invoice or receipt as proof of purchase. Warranty cannot be claimed if:
- You do not have proof of purchase from Swann.com or Swann authorized retailers/stockist, such as receipt, credit card or bank statement.
- You have received the product(s) as a gift. Please note that the warranty is non-transferrable without a copy of the original receipt.
- You bought the product from an unauthorized retailer/stockist or second hand. This includes, but is not limited to purchases from non-Swann resellers on eBay, Craigslist, Facebook Marketplace, and etc.
- You purchased a property where the unit was installed.
If you had purchased your product from an authorized retailer, please get in touch with the store for a copy of your receipt. You may also provide a credit card statement if it itemizes the product, store name and date of purchase.
Where to claim warranty
Warranty claims require troubleshooting prior and must be within the standard warranty period.
You must claim warranty from the store and region you purchased directly from:
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If you had purchased from any of the following:
Contact our Australia, USA, Canada and United Kingdom support team. |
If you had purchased from the following regions, please contact the retailer regarding warranty claim and provide your case number as reference.
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