SWIFI-ACTIVEG2A and SWIFI-ACTIVEG2B - ActiveResponse™ Personal Safety Alarm Gen 2

Welcome to our SWIFI-ACTIVEG2A (Aqua) and SWIFI-ACTIVEG2B (Graphite) - ActiveResponse™ Personal Safety Alarm Gen 2 resource hub! Whether you’re just starting or have been using it for a while, we’re here to help you get the most out of it. We’ve put together all the essential resources you might need, all in one place.

Feel free to explore each section below to find what you need. And if you have any questions, don’t hesitate to reach out to our support team. Let’s dive in!

Guides

• ActiveResponse™ Personal Alarm (2nd Generation) Quick Start Guide (EN/ES)
• Swann Security App Manuals

Downloads

• Android
• iOS

Videos

Select a video you want to watch

• Plan Features

 

Basics

Pairing or Remote Access Guides

• How to Pair Your ActiveResponse Personal Safety Alarm Using the Swann Security App
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FAQs

Setup and Installation

• Can You Send A Field Technician or Professional Installer
• How to Pair Your ActiveResponse Personal Safety Alarm Using the Swann Security App
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Basic Operation

• (For free plan) Is there a rate (SMS) limit on the number of times you can use the emergency button?
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Device Features

• Built-In vs Removable Batteries: How to Power Your Security Device
• Can I wear my ActiveResponse™ Personal Alarm in the shower or bath?
• How do I know if the battery in my ActiveResponse™ Personal Alarm needs to be replaced?
• How long does the battery last?
• How long does the siren last once you activate it?
• How loud is the siren of the Personal Alarm?
• Is there an Interval that you need to wait if you want to trigger the alarm for the second time?
• What if I accidentally press the Help button?
• What type of battery do I use for ActiveResponse™ Personal Alarm?
• Why is my ActiveResponse™ Personal Alarm beeping continuously?
• Will the ActiveResponse™ Personal Alarm alert my designated contact if I don’t have mobile phone network coverage in my current location or no SMS/Text credit (for mobile phone plans with limited/monthly SMS/Text allocation)?
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Connectivity and Remote Streaming

• How does the ActiveResponse™ Personal Alarm connect to the Swann Security app?
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Account Management

• How many ActiveResponse™ Personal Alarms can I register on one account?
• How many emergency contacts can I designate in my Swann Security account?
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Warranty

• After Troubleshooting, When Will I Receive the Replacement
• Can I Claim Warranty Without Official Receipt
• How to Check If Your Product Is Still Under Warranty
• I just purchased a product but one of the components / accessories is missing.
• I Purchased Extended Warranty from the Retailer. Can I Get A Replacement
• I received my product from Swann Store but changed my mind. How do I return it?
• I received my replacement, but I am still getting the same issue. Can you replace it again?
• I shipped my unit with the RA form. Will I receive a brand new, upgraded, or repaired unit?
• If you wish to report a hardware fault and are seeking repair or replacement
• The store will not give me a refund. How can I get one?
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General Information

• How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware
• Is it legal for me to record video and audio using the Swann CCTV (in a workplace or business, for example)?
• Quick Guide: Where to Get the Model Number of a Swann Product
• S/No or serial number
• What power adapter should I use?
• Why Unused or Stored Electronics Stop Working
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