DVR-4685XU series - DVR4-4685XU, DVR8-4685XU
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Welcome to our DVR-4685XU series - DVR4-4685XU, DVR8-4685XU resource hub! Whether you’re just starting or have been using it for a while, we’re here to help you get the most out of it. We’ve put together all the essential resources you might need, all in one place.
Feel free to explore each section below to find what you need. And if you have any questions, don’t hesitate to reach out to our support team. Let’s dive in!
Guides
- User Manual
- Hardware Quick Start Guide
- Wizard Quick Start Guide - English, Spanish (Español), French (Français)
- Swann Security App Manuals
Specs
CONTENT
Downloads
- Android
- iOS
- Windows
- Mac
Videos
Select a video you want to watch or click here for the entire YouTube playlist
(Videos were based on DVR System with SwannForce kit)
Basics
Installation and Initial Set Up
Pairing or Remote Access Guides
Play Back, Export, and Delete Recordings
- How to Delete Recordings in the Swann Security App and Recorder
- How to Export Recordings from Your Recorder to a USB
- How to Play Back Recordings on Your Recorder
- How to Playback and Export Recordings Using the Swann Security App
- How to Playback and Export Recordings with Swann Security (VMX) on PC
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Notification Set Up
Password Reset
Firmware Update Guide
Other Features Set Up
- How to Factory Reset Your Swann Security Recorder
- How to Get Your Swann Security Unique Support Code and Why Do We Need It
- How to Manually Activate the Deterrent Feature
- How to Set Up Modes in Swann Security App
- How to Unpair my Device from my Swann Security Account
- How to Change the Camera Layout on Your Recorder's Live View
- How to Change the Camera Layout on Your Swann Security App
- How to Clear Your Swann Recorder's Settings and Storage for New Home Owners
- How to Enable or Disable the Guest User Access on Your Recorder
- How to Hide Some Cameras in Live View in the Swann Security App
- How to Set the Date and Time on a Recorder
- How to Set Up the Deterrent Feature on Your Recorder
- Step-by-Step Guide to Wireless Setup with SWACC-USBWIFI for Swann Recorders
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Fixes
Connectivity Issues
Power and Charging Problems
Video and Audio Issues
- Fixing “No Signal”, “Video Mode Not Supported”, or Blank Screen on Recorders
- How to Connect Cameras to a DVR (First-Time Setup Guide)
- How to Fix Video Artifacts (Fuzzy, ""Grounded"", Flickering Video)
- How to Swap BNC Connectors to Video Input to Confirm Video Loss
- How to swap DVR Cameras to extension cables to confirm Video Loss
- How to Swap DVR Power Adapters (PSU) to Confirm Video Loss
- Video Loss Troubleshooting for DVRs (camera stopped working)
- What to do if one or more system cameras (for V8 recorders) are showing as black rectangles on Live View (TV)
- Why is there no sound or audio playing (DVR)?
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Storage Problems
Notification and Alert Issues
Compatibility and Setup Issues
- Error: Connection Failed
- Error: Device Association Failed
- Error: Device has been disposed
- Error: Device Timezone Out of Sync / Time Zone Mismatch
- Error: Failed to verify credentials / Failed to connect to device, retrying
- Error: This device is decommissioned
- Error Code: 2021 and P2P-MAC Address Mismatch
- Fix: Swann Security Device Already Paired to Another Account
- How to Create a Test User Account
- How to Resolve Missing Deterrent Controls on Add-on Cameras
- How to Resolve Missing PIR and Motion Option on Recorders
- Why Does My Recorder Stops Recording After A Minute
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Security and Access Control
- Error: Failed to commit reset password
- Error: Failed to verify the email
- Error: Incorrect email format / The email address you have entered is not valid
- Error: Please use a valid user ID and password combination / Invalid user ID and/or password
- Error: There was a network error / Something went wrong
- Error: User name or password error
- Error: Your account has been locked, please try again after sometime
- How to Change Your Swann Security Account Email
- Error code 2002: Device already paired: How do I pair my camera to another phone?
- Error code 2026: Device user name or password mismatch
- How to stop sharing access to your unit or Swann Security account?
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FAQs
Setup and Installation
- How to Pair Your Recorder Using the Swann Security app
- Can I add a second device to the app?
- Can You Send A Field Technician or Professional Installer
- Connecting your DVR, Cameras, BNC or Coaxial cables, and Power Adapter (PSU)
- Display connection guide for DVR/NVR/NVW
- DVR Power splitter Troubleshooting
- Frequently-asked questions and tips to complete the Startup Wizard
- How long can I run a HDMI cable from my Swann DVR/NVR to my HD TV?
- How long can I run a VGA cable from my DVR to my VGA monitor/TV?
- How to Remove or Install a Hard Drive in a DVR/NVR
- Warning: You can only pair your device when in Home mode.
- What happens if you connect a VGA and HDMI display at the same time to a recorder?
- What TV or Monitor is Compatible With Your Recorder
- Where is the Setup or Startup Wizard on Your Recorder
- Why does the Startup Wizard keep coming up?
- Will any BNC cable work on my DVR cameras?
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Basic Operation
- Camera Is Not Detecting Movement
- Explained: Single View Mode Icons in Swann Security App
- How to Delete Recordings in the Swann Security App and Recorder
- How to Set Up Schedules for Modes in Swann Security App
- Can I Delete Individual Recordings
- Can I hear audio from an external microphone (that is connected to a DVR AUDIO IN port) via app or software?
- DVR - Motion triggered too often
- How App Sensitivity Translates to Recorder Levels
- How to block trees or unwanted movement from recording in my DVR / NVR or triggering too many notifications
- How to Change the Camera Layout on Your Recorder's Live View
- How to Change the Camera Layout on Your Swann Security App
- How to Change the Resolution of the Recorder
- How to digitally zoom in or out on a Recorder?
- How to Disable the Watermark on Your Recorder
- How to Hide Some Cameras in Live View in the Swann Security App
- How to Set the Date and Time on a Recorder
- How to Use Overscan
- Is it possible to use a remote controller or Bluetooth mouse for navigation in the recorder?
- Standard operation guides for Swann recorders
- What Does ""Not enough resources"" Mean When Doing Play back
- What Does the Red Lock in Playback Mean
- Why is Normal or Continuous recording schedule not available in my DVR?
- Why Is There No Option for Continuous Recording?
- Will I have 2 copies of the same recording if I set the recorder to record both in Continuous and Motion?
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Device Features
- How to Set Up Push Notifications in Your Swann Security App
- How to Set Up the Deterrent Feature on Your Recorder
- How to Use Gmail as the Sender of Email Alerts on a Recorder
- How to Use Yahoo as the Sender of Email Alerts on a Recorder
- Notification Alternatives: Beyond Email Alerts
- Types of Email Alerts in Swann Security Recorders
- What is the Difference Between Mainstream and Substream
- Which Swann Recorders Support Swann Security Cloud Storage
- Why Is Dropbox No Longer Available in the Swann Security App
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Connectivity and Remote Streaming
- What You Need to Make Your Swann Security Recorder Go Online
- Why Swann Security App Live View Stream at Lower Resolution
- Best Internet Connection for Security Cameras: A Complete Guide
- Can I Connect My Recorder to My 5 GHz Wi-Fi
- Does my DVR/NVR/NVW need Internet?
- How Much Bandwidth Your Recorder Needs When Streaming
- How to get the beta app (Android)
- Mobile/Computer access: What is the media or client port?
- Viewing Swann cameras from the Internet: Comparing your speed
- What kind of mobile devices and computers can I use for remote viewing?
- Which App Works with My Device? Find Compatible and Legacy App Downloads
- Why is the image blurry on my tablet or phone?
- Why Mobile Internet Is Not Recommended for Security Cameras
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Account Management
- How to Change the Password of My Swann Security Account
- How to Change the Password of the Recorder
- How to Delete Your Swann Security Account?
- How to Share Your Swann Security Camera Access with Family and Trusted Users
- I Forgot My Swann Security Email Address. What Should I Do
- I forgot the password to my Swann Security account, how do I reset it?
- Why You’re Not Receiving the Password Reset Email
- Error: Please enter an email address that can be used to receive a reset code for a lost or forgotten password in the box below
- Fixing Subscription Update Errors
- How To Disable the Password Prompt in the Main Menu
- How to Enable or Disable the Guest User Access on Your Recorder
- How to Get the MAC Address of a Recorder Using an Android Device
- How to Get the Recovery Code by Scanning the QR Code
- How to Get the Recovery Code Using PC or Mac
- How to use your Swann Security+ Plan discount code
- Network Setup: To get the MAC address of your recorder (for DVR/NVR Password Reset)
- Swann Security app: Error code 1015
- What Does the Error “A Recovery Email Has Not Been Configured on Your Device” Mean
- Why Does Your Recorder Restart or Asks For Password Every Sunday
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Firmware and Software Updates
Warranty
- After Troubleshooting, When Will I Receive the Replacement
- Can I Claim Warranty Without Official Receipt
- How to Check If Your Product Is Still Under Warranty
- I just purchased a product but one of the components / accessories is missing.
- I Purchased Extended Warranty from the Retailer. Can I Get A Replacement
- I received my product from Swann Store but changed my mind. How do I return it?
- I received my replacement, but I am still getting the same issue. Can you replace it again?
- I shipped my unit with the RA form. Will I receive a brand new, upgraded, or repaired unit?
- If you wish to report a hardware fault and are seeking repair or replacement
- The store will not give me a refund. How can I get one?
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General Information
- How to Fix False Triggers and Missed Motion Detection on Swann Security Cameras
- How to get the Swann Security App version and your phone's operating system version numbers
- How to Get Your Swann Security Unique Support Code and Why Do We Need It
- Are all Swann cameras compatible with any Swann recorder?
- Display Scaling - why it can make software look weird, and what to do about it!
- Does my unit have a reset button?
- FAQs applicable to any DVR
- FAQs for New Home Owners with a Swann Security recorder and camera system
- General Idea: On-screen Display (OSD) or Image Control
- HDD Mounting Holes
- How Many Days of Recordings Your Recorder Can Save
- How to Change the Notification Sound in the Swann Security App on Android
- How to check App Permissions or App Settings?
- How to Clear Your Swann Recorder's Settings and Storage for New Home Owners
- How to Convert RF files to MP4
- How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware
- How to Install Swann Security iOS app to macOS (M-series Macs)
- How to Save Your Recorder Settings
- How to Unzip Files and Folders
- Is DT01ABA100V the model number of my unit?
- Is it legal for me to record video and audio using the Swann CCTV (in a workplace or business, for example)?
- PRO Cameras with Built-in Microphones: Which DVR is Compatible
- Quick Guide: Where to Get the Model Number of a Swann Product
- Recorder Storage: How to assess your HDD capacity and storage requirements
- S/No or serial number
- Swann Recorders Hardware Noises - What does it mean?
- The Risks of Buying Secondhand Systems—and Why You Should Choose Authorized Sellers
- Top 5 Websites to Convert .264 Files to MP4 or AVI
- Understanding LED Indicator Meanings on DVRs, NVRs, and Hubs
- Understanding Motion Blur and How to Manage It
- Understanding Recording Management: Ensuring Integrity and Security
- Unrecorded/Deleted footage cannot be recovered
- What are the App Permissions in Swann Security for?
- What Each Part of the Model Number Means
- What hard drives can I use with my recorder?
- What is N3960?
- What is the difference between accessing a recorder via mobile app, computer software, and TV-mouse?
- What is the pin size of the 12V power adapter?
- What Makes Recorders Use a Lot of Internet Data
- What power adapter should I use?
- What type of microphone can we connect to the DVR for audio recording?
- Where to get the QR Code for pairing in Swann Security app
- Why do moving objects blur and how to correct this?
- Why is the license plate blurry in the camera's live view or recording?
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